Windows Update Error Code 490 & 80070490

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  1. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #41

    Okay, I deleted both of those values and here is the updated file:

    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 722
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 610
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 703
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-11 06:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1292
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-13 21:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1419
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-15 19:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 998
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-17 15:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1261
 Found 2 errors
  CBS Registry Error Total count: 2
      My Computer
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  3. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #42

    Hi Eric,

    That looks much better! One last step now:

    Command Prompt

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      regedit /e       %SYSTEMDRIVE%\tom982.reg "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing"

    4. This will create a text file called tom982.reg in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.

    Tom
    Last edited by tom982; 18 Mar 2013 at 17:06.
      My Computer
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  4. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #43

    I did this and it doesn't seem to create that reg file. I even made it show hidden files and still nothing??
      My Computer
    Quote Quote

  6. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #44

    Sorry, I have fixed the command. Please try it again now.
      My Computer
    Quote Quote

  7. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #45

    Awesome! Here it is in Zip: Attachment 259998
      My Computer
    Quote Quote

  8. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #46

    Hi Eric,

    Thanks for the export. Unfortunately, this is going to be a bit more than one last step! The corruption shown in your CheckSUR log should be the same as that in the registry export, but there is no corruption in your export so we'll have to hunt a little more:

    Command Prompt

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      REG LOAD HKLM\COMPONENTS %SYSTEMROOT%\system32\config\components

    4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.




    System Look

    Please download SystemLook from one of the links below and save it to your Desktop.
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :regfind
Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0
Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

    Note: The log can also be found on your Desktop entitled SystemLook.txt

    Tom


    Edit: Ignore this:

    Code:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385]
"InstallClient"="DISM Package Manager Provider"
"InstallName"="Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.mum"
"InstallLocation"="\\\\?\\X:\\$WINDOWS.~LS\\PackageT顥mp\\4f85c393-d0f聤-49a5-82a6-96b77877a162\\451D7442-E144-43D6-A81A蠭E6A30E623A34\\"
"CurrentState"=dword:00000070
"SelfUpdate"=dword:00000000
"Visibility"=dword:00008802
"InstallTimeHigh"=dword:01ca0440
"InstallTimeLow"=dword:24a38c9e
"InstallUser"="S-1-5-18"
"Trusted"=dword:00000001
      My Computer
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  10. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #47

    Tom, that's okay. I really appreciate your help and it's good to sort of learn what's going on.

    It looks like system look didn't find anything. This is what is showed:

    Code:
    SystemLook 30.07.11 by jpshortstuff
Log created at 16:54 on 19/03/2013 by Eric
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== regfind ==========

Searching for "Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0"
No data found.

Searching for "Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385"
No data found.

-= EOF =-
      My Computer
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  11. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #48

    Hi Eric,

    This is so odd, I've never seen anything like it before.

    Can you zip up and post your CBS folder please? Hopefully it will give us a little more information on this one:

    C:\Windows\Logs\CBS

    Tom
      My Computer
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  12. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #49

    Please see here: Attachment 260155

    Thanks
      My Computer
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  13. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #50

    Hi Eric,

    Your CBS log is showing the same problem with these files:

    Code:
    2013-03-19 00:00:51, Info                  CBS    Session: 6024_24735939 initialized by client SPP.
2013-03-19 00:00:51, Info                  CBS    Failed to get child object: Microsoft-Windows-IE-Troubles�ooters-Package~31bf3856ad364e35�amd64~en-US~6.1.7600.16385 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate packages. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    Let's have one last search for this, I'm hoping that the lack of results last time were because it didn't like the funny unicode characters.

    System Look

    Please download SystemLook from one of the links below and save it to your Desktop.
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
*Microsoft-Windows-IE-Troubles*

:folderfind
*Microsoft-Windows-IE-Troubles*

:regfind
Microsoft-Windows-IE-Troubles
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

    Note: The log can also be found on your Desktop entitled SystemLook.txt

    Tom
      My Computer
    Quote Quote

 
Page 5 of 7 FirstFirst ... 34567 LastLast

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