Cannot Install Microsoft Update Extension.

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  1. Posts : 6
    Windows 7 Professional 64 bit
       #1

    Cannot Install Microsoft Update Extension.


    Hi,


    Please Help!

    Please refer to this post at step 7:
    7. Get a "Microsoft Update" for other Microsoft Products
    Windows Update Settings - Change




    I am having trouble installing the microsoft update extension for windows update, listed in step 7 in the link above.


    Here is an image of my settings in windows updates.
    Note: There is no setting for Microsoft Update.

    Attachment 258844



    When I click on the "Find out more" link to get updates for other microsoft products and change the setting from - "You receive updates: For Microsoft Windows only" to "You receive updates: For Windows and other products from Microsoft Update", The website does not give me the option to install the extension. Rather I am directed via the website to go to Windows Update from the start menu on my computer.

    See screen shots below:


    1. I want to acivate the Microsoft Update Extension. So I click on the Link "Find Out More"

    Attachment 258845

    I am taken to this website:

    http://go.microsoft.com/fwlink/?LinkId=70156

    Which then redirects me to this website http://update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us



    2. This is what the website shows me:
    Attachment 258846

    I am not given the option to install the Microsoft Update Extension. as listed in step 7 from this link - https://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html .

    Please Help me to install the Microsoft Update Extension.

    I should be getting the option depicted below, when I clink on the "Find Out More" link in windows update:
    Attachment 258847
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Do you actually have any MS products other than Windows installed?
    Office and MSE would be the obvious ones.

    Unless you do, the option for Microsoft Updates can't be activated.


    Forget that - I got it wrong.

    more later.
    Last edited by NoelDP; 11 Mar 2013 at 09:26. Reason: correction
      My Computer


  3. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    NoelDP said:
    Do you actually have any MS products other than Windows installed?
    Office and MSE would be the obvious ones.
    Unless you do, the option for Microsoft Updates can't be activated.
    Hi,

    Thank you for your response.

    I do have Both Office 2010 Pro, and MSE installed.
      My Computer


  4. Posts : 10,485
    W7 Pro SP1 64bit
       #4

    If it matters - this is a duplicate post and the original post has better images
    Windows Update Settings - Change
      My Computer


  5. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #5

    UsernameIssues said:
    If it matters - this is a duplicate post and the original post has better images
    Windows Update Settings - Change
    The link above is a tutorial on how to change the Windows Update Settings.
    I originally posted my question as a response to this tutorial. I did not get any responses, so I created a new thread with the focus of this thread being solving the problem I am experiencing, and not a tutorial for changing windows update settings.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
    Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

    What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


    (for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
    Last edited by NoelDP; 11 Mar 2013 at 09:36. Reason: include UA string
      My Computer


  7. Posts : 10,485
    W7 Pro SP1 64bit
       #7

    kadz said:
    UsernameIssues said:
    If it matters - this is a duplicate post and the original post has better images
    Windows Update Settings - Change
    The link above is a tutorial on how to change the Windows Update Settings.
    I originally posted my question as a response to this tutorial. I did not get any responses, so I created a new thread with the focus of this thread being solving the problem I am experiencing, and not a tutorial for changing windows update settings.
    I probably should have left out the comment about the duplicate post. I was not concerned about the duplicate posting (since you did not get an answer in 6 days). I was just making sure that people could get to a better view of your screenshots. The screenshots in this thread are tiny (at least they are for me). It looks like you took a screenshot of the thumbnails from your original post. But even that does not explain some of what I'm seeing.

    ...just trying to help others to help you.

    I don't have a clue why you cannot do what you need to do; but Noel does
      My Computer


  8. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #8

    NoelDP said:
    Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
    Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

    What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


    (for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
    Not possible. I only have IE9 Installed.
    Anyway, the string in the box is:
    Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

    Note: I previously had the Microsoft Update Extension option installed and working.
    My updates were working fine, and included microsoft updates.
    I then had some issues with windows updates not installing, and uninstalled(unchecked) the microsoft update option thinking that I can easily restore it later. But I am now unable to do so.
      My Computer


  9. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #9

    kadz said:
    NoelDP said:
    Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
    Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

    What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


    (for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
    Not possible. I only have IE9 Installed.
    Anyway, the string in the box is:
    Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

    Note: I previously had the Microsoft Update Extension option installed and working.
    My updates were working fine, and included microsoft updates.
    I then had some issues with windows updates not installing, and uninstalled(unchecked) the microsoft update option thinking that I can easily restore it later. But I am now unable to do so.
    Here is the MGADiag report:



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1576B5C1-2AE8-4E48-ACA5-4D11ADB4E44B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130104-1435
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1576B5C1-2AE8-4E48-ACA5-4D11ADB4E44B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3210433682-2465137829-4141940376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 3500</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100804000000.000000+000</Date></BIOS><HWID>CBBB3607018400FC</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2692010
    Installation ID: 021716520531811945908816946954152546598970913930386774
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2013/03/11 04:59:27 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:27:2013 15:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFeeOzyrHvyVPKFFkuo+Ur7XF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    SSDT AMICPU PROC
    SLIC DELL WN09
    OSFR DELL M08
    SSDT AMICPU PROC
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    All I can think is that your Windows Update problems affected more than you knew.

    Please follow the Windows Update Posting Instructions and post the data requested.
      My Computer


 
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