KB2732487 is unable to update - Error Code 800700B7

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  1. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #11

    The results seems to be the same for both:

    Normal mode:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>SC QUERYEX SCHEDULE
    SERVICE_NAME: SCHEDULE
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1464
    FLAGS :
    C:\windows\system32> REN C:\Windows\System32\winevt\logs\Application.evtx App.ol
    d
    The process cannot access the file because it is being used by another process.
    C:\windows\system32> REN C:\Windows\System32\winevt\logs\System.evtx Sys.old
    The process cannot access the file because it is being used by another process.
    C:\windows\system32>
    C:\windows\system32>


    Safe mode:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\user>SC QUERYEX SCHEDULE
    SERVICE_NAME: SCHEDULE
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Users\user> REN C:\Windows\System32\winevt\logs\Application.evtx App.old
    The process cannot access the file because it is being used by another process.
    C:\Users\user> REN C:\Windows\System32\winevt\logs\System.evtx Sys.old
    The process cannot access the file because it is being used by another process.
    C:\Users\user>
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    Bother!-
    Boot to safe mode, then run the following commands.

    NET STOP EVENTLOG
    REN C:\Windows\System32\winevt\logs\Application.evtx App.old
    REN C:\Windows\System32\winevt\logs\System.evtx Sys.old

    (I forgot that even though the Task Scheduler doesn't run in Safe Mode, the Event Log service does )
      My Computer


  3. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #13

    Here it is, thanks!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\user>SC QUERYEX SCHEDULE
    SERVICE_NAME: SCHEDULE
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Users\user> REN C:\Windows\System32\winevt\logs\Application.evtx App.old
    The process cannot access the file because it is being used by another process.
    C:\Users\user> REN C:\Windows\System32\winevt\logs\System.evtx Sys.old
    The process cannot access the file because it is being used by another process.
    C:\Users\user>
    C:\Users\user>
      My Computer


  4. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #14

    Sorry, I think this should be the correct one:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\user>NET STOP EVENTLOG
    The Windows Event Log service is stopping.
    The Windows Event Log service was stopped successfully.

    C:\Users\user> REN C:\Windows\System32\winevt\logs\Application.evtx App.old
    C:\Users\user> REN C:\Windows\System32\winevt\logs\System.evtx Sys.old
    C:\Users\user>REN C:\Windows\System32\winevt\logs\Application.evtx App.old
    The system cannot find the file specified.
    C:\Users\user> REN C:\Windows\System32\winevt\logs\System.evtx Sys.old
    The system cannot find the file specified.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    OK
    Now please run the following commands in Normal Mode, and post the results, then run another CheckSUR report and post the results.

    DIR C:\Windows\System32\winevt\logs\app*.*
    DIR C:\Windows\System32\winevt\logs\sys*.*
      My Computer


  6. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #16

    Done, here it is:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>DIR C:\Windows\System32\winevt\logs\app*.*
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\System32\winevt\logs
    15/03/2013 09:17 PM 20,975,616 App.old
    15/03/2013 10:00 PM 69,632 Application.evtx
    2 File(s) 21,045,248 bytes
    0 Dir(s) 260,619,030,528 bytes free
    C:\windows\system32> DIR C:\Windows\System32\winevt\logs\sys*.*
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\System32\winevt\logs
    15/03/2013 09:17 PM 20,975,616 Sys.old
    15/03/2013 10:06 PM 1,118,208 System.evtx
    2 File(s) 22,093,824 bytes
    0 Dir(s) 260,619,030,528 bytes free
    C:\windows\system32>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    Great- that's cleared the Event log errors from the CheckSUR, so at least you'll be able to read the event logs properly from here on in :)


    I've uploaded afile - ernaa.zip - to my SkyDrive at Noel's SkyDrive

    Please downloadand save it.

    Right-click onthe downloaded file, and select Extract all…

    Extract to thedefault location - which will create a new folder ernaain the same place.

    Open this folder- there should be one folders inside it (Packages)



    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages


    Nowrun the CheckSUR tool again (it may take a while)



    Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

      My Computer


  8. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #18

    Yes, here are the attached files! Seems like it's going the right way! :)
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Good - that's cleared the CheckSUR log.
    Now go to Windows Update, and do a Check for Updates.
    What's listed?
    Just try to install the oldest update at first - does it work? if not, what error message do you get?
      My Computer


  10. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #20

    Unfortunately the updates did not work. I tried updating the earliest 1st but it still failed. Here are the files pending for updates (from earliest to latest)

    KB2719857 - 11/09/2012
    KB2732487 - 09/10/2012
    KB2791765 - 12/03/2013
    KB2807986 - 12/03/2013
    KB2809289 - 12/03/2013
    Internet Explorer 10 -12/03/2013

    Error code remains the same - 8007007B00700B7
      My Computer


 
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