KB2732487 is unable to update - Error Code 800700B7

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #21

    Hmmm.
    The common meaning of this error code is 'cannot create a file where this file already exists'
    What that means in the context of a Windows Update is anyone's guess :)

    It could refer to a number of things - the extraction folders, the extracted files, or the target location (or even registry entries)

    Trawling the forums for solutions isn't getting me anywhere that I can see - most threads are totally inconclusive, or end up being solved by reinstalls.

    If you're prepared for what could be a very long haul, then we can try and fix it (if I can find the errant references!)
    If you'd rather have a quick solution, then a repair install would be your best bet.

    Let me know.
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  3. ern815
    Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       New #22

    Hi Noel,

    Let's try option 1 - to fix this.

    However, it is time for me to get some rest as it is a bit late and I got something up tomorrow morning.

    Thanks for helping! You have been a great help! :)

    Let me know what I need to do and I will update here again. See you tomorrow!
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #23

    (You're a braver man than I am! :))

    OK - I'll work up some instructions to go on a fact-finding expedition :)
    I'll have them for your morning coffee.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #24

    Please open an Elevated Command Prompt, and run the following commands
    Code:
    DIR C:\ >%userprofile%\desktop\nplog.log
DIR C:\ /AH >>%userprofile%\desktop\nplog.log
DIR C:\Windows\Temp >>%userprofile%\desktop\nplog.log
DIR C:\Windows\Servicing\Packages\Package_for_KB2719857* >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\494814537ad..ecadc3cd7f9_31bf3856ad364e35_6.1.7601.22097_ebfea08197c02d91" >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\7204f34e7a2..45b666f42e5_31bf3856ad364e35_6.1.7601.22044_d9c34e4a2b46602e" >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\netrndis.inf_31bf3856ad364e35_6.1.7601.17887_259febb55ca2345a" >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2" >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2719857_SP1~31bf3856ad364e35~amd64~~6.1.1.2" >>%userprofile%\desktop\nplog.log
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2" >>%userprofile%\desktop\nplog.log
 
.
    Last edited by NoelDP; 15 Mar 2013 at 15:59. Reason: formatting
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  7. ern815
    Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       New #25

    Here it is:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>DIR C:\ >%userprofile%\desktop\nplog.log
    C:\windows\system32>DIR C:\ /AH >>%userprofile%\desktop\nplog.log
    C:\windows\system32>DIR C:\Windows\Temp >>%userprofile%\desktop\nplog.log
    C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_for_KB2719857* >>%
    userprofile%\desktop\nplog.log
    C:\windows\system32>REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\4948145
    37ad..ecadc3cd7f9_31bf3856ad364e35_6.1.7601.22097_ebfea08197c02d91" >>%userprofi
    le%\desktop\nplog.log
    ERROR: The system was unable to find the specified registry key or value.
    C:\windows\system32>REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\7204f34
    e7a2..45b666f42e5_31bf3856ad364e35_6.1.7601.22044_d9c34e4a2b46602e" >>%userprofi
    le%\desktop\nplog.log
    ERROR: The system was unable to find the specified registry key or value.
    C:\windows\system32>REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\netrndi
    s.inf_31bf3856ad364e35_6.1.7601.17887_259febb55ca2345a" >>%userprofile%\desktop\
    nplog.log
    ERROR: The system was unable to find the specified registry key or value.
    C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\ApplicabilityEvaluationCache\Package_for_KB2719857~31bf3
    856ad364e35~amd64~~6.1.1.2" >>%userprofile%\desktop\nplog.log
    C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\Packages\Package_for_KB2719857_SP1~31bf3856ad364e35~amd6
    4~~6.1.1.2" >>%userprofile%\desktop\nplog.log
    C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\Packages\Package_for_KB2719857~31bf3856ad364e35~amd64~~6
    .1.1.2" >>%userprofile%\desktop\nplog.log
    C:\windows\system32>
    C:\windows\system32>.
    '.' is not recognized as an internal or external command,
    operable program or batch file.
    C:\windows\system32>
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #26

    Great - you should now have a file nplog.log on your desktop - please attach it to a reply.
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  10. ern815
    Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       New #27

    here it is!
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #28

    The registry entries are interesting - but I'm not certain how to interpret them.
    The
    LastError REG_DWORD 0x80070426
    entry tends to indicate that a service was unable to start - but the question then obviously is 'which service'?


    Please downloadthe Farbar Service Scanner from



    http://www.bleepingcomputer.com/download/farbar-service-scanner/



    Run it, and tickall the options, then click on the Scan button - copy and paste the report toyour response.



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  12. ern815
    Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       New #29

    Here is the report, thank you.

    Farbar Service Scanner Version: 03-03-2013
    Ran by user (administrator) on 17-03-2013 at 20:04:05
    Running from "C:\Users\user\Desktop"
    Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Attempt to access Yahoo.com returned error: Yahoo.com is offline
    IE proxy is enabled.
    ProxyServer: http=proxy.singnet.com.sg:8080


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============
    cryptsvc Service is not running. Checking service configuration:
    The start type of cryptsvc service is OK.
    The ImagePath of cryptsvc service is OK.
    The ServiceDll of cryptsvc: "%SystemRoot%\system32\cryptsvc.dll".


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #30

    The cryptsvc not running would explain a lot!
    The question become - why not?

    Please open an Elevated Command Prompt, and run the following commands - post the results.

    NET START CRYPTSVC
    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\CryptSvc /S
    SFC /SCANFILE C:\Windows\System32\cryptsvc.dll

    (the last one may take a couple of inutes - please wait for it to complete)
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