KB2732487 is unable to update - Error Code 800700B7

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #101

    In your first boot after the 'break'....

    The driver attempts to load , and fails - as expected

    The App event

    The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.

    is followed by two related System events...
    The Windows Modules Installer service terminated with the following error:
    Cannot create a file when that file already exists.
    and
    The Windows Modules Installer service entered the stopped state.

    It also immediately follows failure notifications for installation of KB2732487



    On the second boot....
    the first error in the System log is
    The ScRegSetValueExW call failed for FailureActions with the following error:
    Access is denied.
    (twice)

    It's then followed by a couple of DCOM errors - which may (may not) be related to running OE in 'no-add-ons' mode. If this is the case, then it may be 'by design' - i.e a bug that MS can't be botheredto fix, because it doesn't cause any problems.

    The TrustedInstaller problem is not evident at all.

    So we need to isolate the cause of the ScRegSetValueExW problem.

    The number of forum threads dealing with the problem tends to indicate that it may originate with either AVG or Avast.

    Since you have AVG installed, I suspect that your best option is to uninstall it completely - at least temporarily. (or have we done that already?)

    The reboots already look markedly cleaner than before .

    What I need now is another cold boot - i.e. a full shutdown (do NOT allow anything to install in the process if you get the option) followed by a normal power-on start.

    again, post the logs - - I won't be able to review them until tomorrow at the earliest.
      My Computer


  2. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #102

    Hi Noel, here are the logs.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #103

    From my notes on these logs...
    Code:
    Syst log
    Last service errors - 04:50.36 - WMI 
    04:06 ScReg x2
    04:04 ScReg
    04:03 WMI
    ScReg x2
    
    only errors after that are WU ones.
     error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2719857).
    error 0x800f0826: Security Update for Windows 7 for x64-based Systems (KB2807986).
    error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2791765).
    error 0x800f0826: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2809289).
    error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2732487).
    last reboot 04:00:38
    previous 03:51:009
    03:48
    03:05
    Apps log
    04:04.51 The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
    04:03:57 Fault bucket , type 0
    Event Name: CbsPackageServicingFailure2
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 6.1.7601.17592
    P2: Package_1_for_KB2732487
    P3: 6.1.2.0
    P4: amd64
    P5: unknown
    P6: 800700b7
    P7: DOQ
    P8: Staged
    P9: Installed
    P10: WindowsUpdateAgent
    The obvious thing is to have another look at the latest CBS.log files and see if I can work out where things are going wrong there.

    Please upload the CBS folder again, and I'll see what I can find.
      My Computer


  4. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #104

    Here are the logs. Thanks Noel!
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #105

    I think I've found the actual error sequence now....
    Code:
    2013-04-07 03:04:59, Info                  CBS    Doqe: Disabling Device installs
    2013-04-07 03:04:59, Info                  CBS    Doqe: Locking driver updates, Count 3
    2013-04-07 03:04:59, Info                  CSI    000001a1 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:7c53cda2f932ce016200000094156c16} pathid: {l:16 b:7c53cda2f932ce016300000094156c16} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17889_none_d024215ad264fb95" pid: 1594 starttime: 130097484103356850 (0x01ce32f8f62711b2)
    2013-04-07 03:05:00, Info                  CSI    000001a2 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:dcb4cfa2f932ce016400000094156c16} pathid: {l:16 b:dcb4cfa2f932ce016500000094156c16} path: [l:182{91}]"\SystemRoot\WinSxS\amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.18076_none_25a9955f5c9b2f7b" pid: 1594 starttime: 130097484103356850 (0x01ce32f8f62711b2)
    2013-04-07 03:05:00, Info                  CSI    000001a3 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:dcb4cfa2f932ce016600000094156c16} pathid: {l:16 b:dcb4cfa2f932ce016700000094156c16} path: [l:182{91}]"\SystemRoot\WinSxS\amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.17887_none_259febb55ca2345a" pid: 1594 starttime: 130097484103356850 (0x01ce32f8f62711b2)
    2013-04-07 03:05:00, Info                  CBS    Doqe:   q-stage: Inf: bth.inf, Ranking: 2, Device-Install: 0, Key: 1, Identity: bth.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17889, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2013-04-07 03:05:00, Info                  CBS    Doqe:   q-stage: Inf: netrndis.inf, Ranking: 2, Device-Install: 0, Key: 2, Identity: netrndis.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.18076, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2013-04-07 03:05:00, Info                  CBS    Doqe:   q-stage: Inf: netrndis.inf, Ranking: 2, Device-Install: 0, Key: 3, Identity: netrndis.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17887, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2013-04-07 03:05:00, Info                  CBS    Perf: Doqe: Staging started.
    2013-04-07 03:05:00, Info                  CBS    Doqe: [Forward] Staging driver updates, Count 3
    2013-04-07 03:05:00, Info                  CBS            STAGE index: 0, phase: 1, result 183, inf: bth.inf
    2013-04-07 03:05:00, Info                  CBS    DriverUpdateStageUpdates failed [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
    2013-04-07 03:05:00, Error                 CBS    Doqe: Failed staging driver updates [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
    2013-04-07 03:05:00, Info                  CBS    Perf: Doqe: Staging ended.
    2013-04-07 03:05:00, Info                  CBS    SQM: Waiting up to 60000 ticks for pending uploads to complete.
    2013-04-07 03:05:00, Info                  CBS    Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK]
    2013-04-07 03:05:00, Info                  CBS    Shtd: progress thread terminated normally
    2013-04-07 03:05:00, Info                  CBS    Doqe: Unlocking driver updates, Count 3
    2013-04-07 03:05:00, Info                  CBS    Shtd: Shutdown processing complete.
    I'm going to have to see if I can find out what it all means :)
      My Computer


  6. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #106

    Hi Noel,

    found out anything?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #107

    Omigawd - sorry about that!
    I need to check a few things....

    Please run the following commands, and post the results.

    DIR C:\Windows\SoftwareDistribution\7c53cda2f932ce016300000094156c16
    DIR C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016500000094156c16
    DIR C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016700000094156c16
    ICACLS C:\Windows\SoftwareDistribution\7c53cda2f932ce016300000094156c16
    ICACLS C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016500000094156c16
    ICACLS C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016700000094156c16
      My Computer


  8. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #108

    No prob!! Here you go: :)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>DIR C:\Windows\SoftwareDistribution\7c53cda2f932ce0163000000
    94156c16
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\SoftwareDistribution
    File Not Found
    C:\windows\system32>DIR C:\Windows\SoftwareDistribution\dcb4cfa2f932ce0165000000
    94156c16
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\SoftwareDistribution
    File Not Found
    C:\windows\system32>DIR C:\Windows\SoftwareDistribution\dcb4cfa2f932ce0167000000
    94156c16
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\SoftwareDistribution
    File Not Found
    C:\windows\system32>ICACLS C:\Windows\SoftwareDistribution\7c53cda2f932ce0163000
    00094156c16
    C:\Windows\SoftwareDistribution\7c53cda2f932ce016300000094156c16: The system can
    not find the file specified.
    Successfully processed 0 files; Failed processing 1 files
    C:\windows\system32>ICACLS C:\Windows\SoftwareDistribution\dcb4cfa2f932ce0165000
    00094156c16
    C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016500000094156c16: The system can
    not find the file specified.
    Successfully processed 0 files; Failed processing 1 files
    C:\windows\system32>ICACLS C:\Windows\SoftwareDistribution\dcb4cfa2f932ce0167000
    00094156c16
    C:\Windows\SoftwareDistribution\dcb4cfa2f932ce016700000094156c16: The system can
    not find the file specified.
    Successfully processed 0 files; Failed processing 1 files
    C:\windows\system32>
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #109

    I was obviously barking up the wrong tree, then

    I don't really know where to go from here.

    I'll ask Tom for some help.
      My Computer


  10. Posts : 2,663
    Windows 8.1 Pro x64
       #110

    Congrats on passing 7,000 posts Noel

    Something which caught my eye:

    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-03-18 00:39
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    
    Summary:
    Seconds executed: 2059
     No errors detected
    (w)     Unable to open Event Log    0x000006BA    Application         OpenEventLog failed: 0x000006BA - The RPC server is unavailable.
    .
    (w)     Unable to open Event Log    0x000006BA    System        OpenEventLog  failed: 0x000006BA - The RPC server is unavailable.
    Firstly it's come back, and secondly the RPC server error. The Windows Update service depends on the RPC service so it might have something to do with the problems here.

    Hi ern185

    Can you download the attached batch file, Log Collection.bat, and save it to your Desktop please. Right-click on Log Collection.bat and select Run as administrator. This will generate a file on your Desktop, tom982.zip, attach this to your next post please.

    Tom
      My Computer


 
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