Windows 7: Black Screen after login in Windows 7

ejardinado · 27 Mar 2013

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX MUP

SERVICE_NAME: MUP
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX SRVNET

SERVICE_NAME: SRVNET
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1084 (0x43c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX SRV

SERVICE_NAME: SRV
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1084 (0x43c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX SAMSS

SERVICE_NAME: SAMSS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1084 (0x43c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX NSI

SERVICE_NAME: NSI
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 916
FLAGS :

C:\Windows\system32>SC QUERYEX BOWSER

SERVICE_NAME: BOWSER
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX MRXSMB10

SERVICE_NAME: MRXSMB10
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX MRXSMB20

SERVICE_NAME: MRXSMB20
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>

NoelDP · 27 Mar 2013

I keep forgetting you're in Safe Mode!
All those results are normal -
I just rechecked my VM in Safe Mode, and discovered that the SPLDR driver doesn't load there, either! (I would have been prepared to lay money on it running)
So we're back to trying to troubleshoot a boot to normal mode...
Please open Event Viewer, and clear both the System event log, and the Application event log
Close all, and reboot to normal mode.
once it's got as far as it's going to, reboot back to Safe mode, and post the two new logs
That way we don't have too much else going amiss.

Once back in Safe Mode, try Clean boot into normal mode How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
Does it get any further?
post the new logs again once you have a functioning system (either normal or Safe Mode)

ejardinado · 27 Mar 2013

Okay, here is the event log.

Ill do the Clean boot now.

ejardinado · 27 Mar 2013

I did a clean boot and nothing changed. Im still getting the black screen with the mouse cursor only.

Here are the two new logs.

NoelDP · 27 Mar 2013

There's only one serious error in the System log at boot -
Client Virtualization Handler service failed to start because the service sflist appears not to be installed.
please run the following commands and post the results.

SC QC CVHSVC
SC QC SFLIST
DIR C:\WINDOWS\CVHSVC*.* /S
DIR C:\WINDOWS\SFLIST*.* /S

ejardinado · 27 Mar 2013

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC CVHSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: CVHSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : "C:\Program Files (x86)\Common Files\Microsoft Shar
ed\Virtualization Handler\CVHSVC.EXE"
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Client Virtualization Handler
DEPENDENCIES : sftlist
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>SC QC SFLIST
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Windows\system32>DIR C:\WINDOWS\CVHSVC*.* /S
Volume in drive C has no label.
Volume Serial Number is 248D-7CDE
File Not Found

C:\Windows\system32>
C:\Windows\system32>DIR C:\WINDOWS\SFLIST*.* /S
Volume in drive C has no label.
Volume Serial Number is 248D-7CDE

Directory of C:\WINDOWS\System32\migwiz

06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Directory of C:\WINDOWS\SysWOW64\migwiz

06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Directory of C:\WINDOWS\winsxs\amd64_microsoft-windows-migrationengine_31bf3856
ad364e35_6.1.7600.16385_none_b49cc959f4f1037b

06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Directory of C:\WINDOWS\winsxs\amd64_microsoft-windows-migrationengine_31bf3856
ad364e35_6.1.7601.17514_none_b6cddd21f1df8715

06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-migrationengine_31bf3856ad
364e35_6.1.7600.16385_none_587e2dd63c939245

06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-migrationengine_31bf3856ad
364e35_6.1.7601.17514_none_5aaf419e398215df

06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
3 File(s) 6,789,814 bytes

Total Files Listed:
18 File(s) 40,738,884 bytes
0 Dir(s) 199,213,715,456 bytes free

C:\Windows\system32>

NoelDP · 27 Mar 2013

Good - the probability is that we can remove the CVH service completely (it's probably a hangover from the Office install)

Please open an Elevated Command Prompt and run the following commands

REG EXPORT HKLM\SYSTEM\CurrentControlSet\Services\CVHSVC %userprofile%\desktop\cvhsvc.log
REG DELETE HKLM\SYSTEM\CurrentControlSet\Services\CVHSVC

That will create a backup of the entry on your desktop (just in case) and then delete the entry.

reboot to normal mode - and leave the system for at least 15 minutes before forcing another reboot.

once back in a functioning system, post the new Event logs again.

ejardinado · 27 Mar 2013

Done.

Normal mode is still black. Ill leave it there for at least 15 minutes. Then Ill reboot. Do I try to reboot in Normal mode first or just go to Safe mode?

NoelDP · 27 Mar 2013

A comment from one poster who had a similar problem.....
This turned out to be an application conflict. I had installed a program that allowed me to use my iPad as a second monitor. It was that program that was causing the problem. I removed the program and the problem was solved.

The error involved was

Code:

Log Name:      Application
Source:        Desktop Window Manager
Date:          27/03/2013 18:03:44
Event ID:      9009
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      iMichael
Description:
The Desktop Window Manager has exited with code (0x40010004)

NoelDP · 27 Mar 2013

Quote: Originally Posted by ejardinado

Done.

Normal mode is still black. Ill leave it there for at least 15 minutes. Then Ill reboot. Do I try to reboot in Normal mode first or just go to Safe mode?

go to Safe mode - and check for auxiliary screens :)