Black Screen after login in Windows 7

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  1. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #51

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QUERYEX MUP

    SERVICE_NAME: MUP
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX SRVNET

    SERVICE_NAME: SRVNET
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX SRV

    SERVICE_NAME: SRV
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX SAMSS

    SERVICE_NAME: SAMSS
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX NSI

    SERVICE_NAME: NSI
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 916
    FLAGS :

    C:\Windows\system32>SC QUERYEX BOWSER

    SERVICE_NAME: BOWSER
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX MRXSMB10

    SERVICE_NAME: MRXSMB10
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX MRXSMB20

    SERVICE_NAME: MRXSMB20
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #52

    I keep forgetting you're in Safe Mode!
    All those results are normal -
    I just rechecked my VM in Safe Mode, and discovered that the SPLDR driver doesn't load there, either! (I would have been prepared to lay money on it running)
    So we're back to trying to troubleshoot a boot to normal mode...
    Please open Event Viewer, and clear both the System event log, and the Application event log
    Close all, and reboot to normal mode.
    once it's got as far as it's going to, reboot back to Safe mode, and post the two new logs
    That way we don't have too much else going amiss.

    Once back in Safe Mode, try Clean boot into normal mode How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    Does it get any further?
    post the new logs again once you have a functioning system (either normal or Safe Mode)
      My Computer
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  4. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #53

    Okay, here is the event log.

    Ill do the Clean boot now.
      My Computer
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  6. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #54

    I did a clean boot and nothing changed. Im still getting the black screen with the mouse cursor only.

    Here are the two new logs.
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #55

    There's only one serious error in the System log at boot -
    Client Virtualization Handler service failed to start because the service sflist appears not to be installed.
    please run the following commands and post the results.

    SC QC CVHSVC
    SC QC SFLIST
    DIR C:\WINDOWS\CVHSVC*.* /S
    DIR C:\WINDOWS\SFLIST*.* /S
      My Computer
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  8. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #56

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QC CVHSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: CVHSVC
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : "C:\Program Files (x86)\Common Files\Microsoft Shar
    ed\Virtualization Handler\CVHSVC.EXE"
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Client Virtualization Handler
    DEPENDENCIES : sftlist
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QC SFLIST
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>DIR C:\WINDOWS\CVHSVC*.* /S
    Volume in drive C has no label.
    Volume Serial Number is 248D-7CDE
    File Not Found

    C:\Windows\system32>
    C:\Windows\system32>DIR C:\WINDOWS\SFLIST*.* /S
    Volume in drive C has no label.
    Volume Serial Number is 248D-7CDE

    Directory of C:\WINDOWS\System32\migwiz

    06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Directory of C:\WINDOWS\SysWOW64\migwiz

    06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Directory of C:\WINDOWS\winsxs\amd64_microsoft-windows-migrationengine_31bf3856
    ad364e35_6.1.7600.16385_none_b49cc959f4f1037b

    06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Directory of C:\WINDOWS\winsxs\amd64_microsoft-windows-migrationengine_31bf3856
    ad364e35_6.1.7601.17514_none_b6cddd21f1df8715

    06/10/2009 04:05 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:05 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:05 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-migrationengine_31bf3856ad
    364e35_6.1.7600.16385_none_587e2dd63c939245

    06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-migrationengine_31bf3856ad
    364e35_6.1.7601.17514_none_5aaf419e398215df

    06/10/2009 04:44 PM 3,225,610 SFLISTLH.dat
    06/10/2009 04:44 PM 2,119,152 SFLISTW7.dat
    06/10/2009 04:44 PM 1,445,052 SFLISTXP.dat
    3 File(s) 6,789,814 bytes

    Total Files Listed:
    18 File(s) 40,738,884 bytes
    0 Dir(s) 199,213,715,456 bytes free

    C:\Windows\system32>
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #57

    Good - the probability is that we can remove the CVH service completely (it's probably a hangover from the Office install)

    Please open an Elevated Command Prompt and run the following commands

    REG EXPORT HKLM\SYSTEM\CurrentControlSet\Services\CVHSVC %userprofile%\desktop\cvhsvc.log
    REG DELETE HKLM\SYSTEM\CurrentControlSet\Services\CVHSVC

    That will create a backup of the entry on your desktop (just in case) and then delete the entry.

    reboot to normal mode - and leave the system for at least 15 minutes before forcing another reboot.

    once back in a functioning system, post the new Event logs again.
      My Computer
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  11. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #58

    Done.

    Normal mode is still black. Ill leave it there for at least 15 minutes. Then Ill reboot. Do I try to reboot in Normal mode first or just go to Safe mode?
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #59

    A comment from one poster who had a similar problem.....
    This turned out to be an application conflict. I had installed a program that allowed me to use my iPad as a second monitor. It was that program that was causing the problem. I removed the program and the problem was solved.

    The error involved was
    Code:
    Log Name:      Application
Source:        Desktop Window Manager
Date:          27/03/2013 18:03:44
Event ID:      9009
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      iMichael
Description:
The Desktop Window Manager has exited with code (0x40010004)
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #60

    ejardinado said:
    Done.

    Normal mode is still black. Ill leave it there for at least 15 minutes. Then Ill reboot. Do I try to reboot in Normal mode first or just go to Safe mode?
    go to Safe mode - and check for auxiliary screens :)
      My Computer
    Quote Quote

 
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