Windows 7 64BIT 'This computer is not running genuine Windows'

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  1. Posts : 22
    Windows 7 Pro 64BIT
       #1

    Windows 7 64BIT 'This computer is not running genuine Windows'


    If anybody can help with the above message.

    The machine was returned from a client giving the message above after the power was pulled from the system.

    Machine specs are:-
    Asus P8H67-M LE Rev3.0 Motherboard
    Intel Core i3 2120, S1155, Sdy Bridge, 3.3GHz
    Corsair DDR3 PC3-10600 (1333MHz) 4GB kit (2GBx2)
    500GB Seagate ST3500413AS Barracuda 7200
    1GB Gainward G 210 Video Card
    Samsung SH-S223Q/BEBN DVD RW
    Lindy 1 Port RS232 PCI Card
    Microsoft Windows 7 64-bit SP1 (Genuine Disc & Key)

    Attached are the MGADiag and CBS reports from the system. Apologies for the CBS in a zip, but it exceeded the file size limit.

    Any assistance that can be provided would be greatly appreciated and if any more information is required, please let me know.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    From the looks of it - you've been getting non-genuine messages since at least July last year!!
    Why the delay getting it sorted?
      My Computer


  4. Posts : 22
    Windows 7 Pro 64BIT
    Thread Starter
       #4

    Thanks for the response.

    To give you answer to your suggestion, when I run the file, I get the following:-

    'Error: This computer does not meet the minimum requirements for installing the software'.

    I had a look in the BIOS and changed to RAID, this then lost the BOOTMGR. Had to change it back to original settings and recover using the Windows Disc.

    To answer why it has taken so long, our client has only just reported it to us and in turn, their client has only just notified them of the issue, telling them that it has only just started happening. If you say since July, then it was only a couple of months after the system was supplied.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Hmm - the system is probably too new to accept older drivers, and I don't like attempting to put the very latest on there...


    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC


    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
      My Computer


  6. Posts : 22
    Windows 7 Pro 64BIT
    Thread Starter
       #6

    Thanks Noel,

    Commands have been run. Now in it's hour wait time. Should be ready in 50 minutes.
    MGADiag to follow.
      My Computer


  7. Posts : 22
    Windows 7 Pro 64BIT
    Thread Starter
       #7

    Machine now rebooted and the following is from MGADiag:-

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C6DH9-QBKH3-9PPX2
    Windows Product Key Hash: VTn/CkCyv20VSH48eBIwOSYmvN4=
    Windows Product ID: 00371-OEM-9045201-51647
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {955DB41E-9984-4224-A506-51EE7689D278}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{955DB41E-9984-4224-A506-51EE7689D278}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PPX2</PKey><PID>00371-OEM-9045201-51647</PID><PIDType>3</PIDType><SID>S-1-5-21-3022764546-298844737-1075180391</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0905</Version><SMBIOSVersion major="2" minor="6"/><Date>20110725000000.000000+000</Date></BIOS><HWID>03A33807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-452-051647-02-2057-7601.0000-1182012
    Installation ID: 012442652661929151007514842522285815271116519232112170
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9PPX2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 03/04/2013 10:21:27

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 3:27:2013 14:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GFkDuIt6gJiNErd4Nt89Q4EMjC2Qy5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    SSDT AMICPU PROC
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Erk! - no change

    Please reboot again, then run the following commands an post the results.

    DIR C:\Windows\System32\catroot2
    DIR C:\Windows\System32\catroot2old
    ICACLS C:\Windows\System32\catroot2
      My Computer


  9. Posts : 22
    Windows 7 Pro 64BIT
    Thread Starter
       #9

    I run the commands under an elevated command prompt. Images attached relating to each command.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    That looks normal enough.
    If you look in Device Manager, (and enable viewing of hidden devices) is anything flagged with red or yellow splashes?

    This is the link to ASUS's latest IRST drivers for your board
    http://dlcdnet.asus.com/pub/ASUS/mis...PVistaWin7.zip
    I have absolutely no idea why it should come out at 250MB, while Intel's comes out at about 8MB - I can only assume that it bundles graphics drivers as well.
      My Computer


 
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