Cannot install IE10 from Windows Update, Error 9C57

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  1. n0dyjeff
    Posts : 13
    Win 7 64 SP1
       New #1

    Cannot install IE10 from Windows Update, Error 9C57


    When I attempted to install IE10 from Windows Update, the update failed with Error 9C57.

    There was also a prior failure (also this morning) to install an optional update, Platform Update for Windows 7 x64 edition (KB2670838).

    Finally, while this may be entirely unrelated, I noticed earlier this week that the "Turn Window Features On and Off" function under Programs and Features of the Control Panel is missing quite a few items that I know used to be there. For example, there's no longer a Telnet or FTP option. The list is only about 6 or 7 items long. I mention this in case it's useful for troubleshooting.

    I'm attaching CBS.zip, screen caps of the two failed Windows updates, and a screen cap of the Windows Feature showing the very few items in it.

    Attachment 260711

    Cannot install IE10 from Windows Update, Error 9C57-capture.jpg

    Cannot install IE10 from Windows Update, Error 9C57-windows-features.jpg

    Cannot install IE10 from Windows Update, Error 9C57-platform-update.jpg

    Thanks so much in advance for your help!

    Rgds,
    Jeff
    Last edited by n0dyjeff; 23 Mar 2013 at 13:14.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    There are some very rare errors present in both CheckSUR and CBS logs - they'll take some researching.

    back later (if Tom doesn't get in first! :))A
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  4. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #3

    Thanks! Please let me know if there's any additional information needed.

    Rgds,
    Jeff
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I may have a hint of a clue :)

    Please open an Elevated Command Prompt, and run the following commands - post the results.

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY HKLM\COMPONENTS
    REG UNLOAD HKLM\COMPONENTS
    DIR C:\Windows\System32\config /S



    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  7. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #5

    Hi Noel,

    Thanks for looking into this! Here are the results from following the instructions you sent:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.


    C:\Windows\system32>REG QUERY HKLM\COMPONENTS
    HKEY_LOCAL_MACHINE\COMPONENTS
    LastScavengeCookie REG_QWORD 0x1ce0a708a595a96
    LastScavengeFlags REG_DWORD 0x7
    HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
    HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
    HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
    HKEY_LOCAL_MACHINE\COMPONENTS\Installers
    HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions


    C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
    The operation completed successfully.


    C:\Windows\system32>DIR C:\Windows\System32\config /S
    Volume in drive C has no label.
    Volume Serial Number is 583D-F024
    Directory of C:\Windows\System32\config
    03/24/2013 11:41 AM <DIR> .
    03/24/2013 11:41 AM <DIR> ..
    08/18/2012 09:54 AM 28,672 BCD-Template
    03/24/2013 10:53 AM 44,040,192 COMPONENTS
    03/24/2013 11:19 AM 524,288 DEFAULT
    07/13/2009 07:34 PM <DIR> Journal
    03/15/2013 12:19 AM <DIR> RegBack
    03/23/2013 09:25 AM 262,144 SAM
    03/23/2013 09:26 AM 262,144 SECURITY
    03/24/2013 11:40 AM 74,186,752 SOFTWARE
    03/24/2013 11:40 AM 17,825,792 SYSTEM
    11/20/2010 07:41 PM <DIR> systemprofile
    01/12/2012 01:19 PM <DIR> TxR
    7 File(s) 137,129,984 bytes
    Directory of C:\Windows\System32\config\Journal
    07/13/2009 07:34 PM <DIR> .
    07/13/2009 07:34 PM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\RegBack
    03/15/2013 12:19 AM <DIR> .
    03/15/2013 12:19 AM <DIR> ..
    03/15/2013 12:19 AM 487,424 DEFAULT
    03/15/2013 12:19 AM 36,864 SAM
    03/15/2013 12:19 AM 36,864 SECURITY
    03/15/2013 12:19 AM 73,728,000 SOFTWARE
    03/15/2013 12:19 AM 17,661,952 SYSTEM
    5 File(s) 91,951,104 bytes
    Directory of C:\Windows\System32\config\systemprofile
    11/20/2010 07:41 PM <DIR> .
    11/20/2010 07:41 PM <DIR> ..
    01/12/2012 01:16 PM 262,144 ntuser.dat
    1 File(s) 262,144 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData
    07/13/2009 09:49 PM <DIR> Local
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local
    07/13/2009 09:49 PM <DIR> .
    07/13/2009 09:49 PM <DIR> ..
    01/19/2013 01:23 PM <DIR> Microsoft
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft
    01/19/2013 01:23 PM <DIR> .
    01/19/2013 01:23 PM <DIR> ..
    01/12/2012 11:18 PM <DIR> IdentityCRL
    01/19/2013 01:23 PM <DIR> Internet Explorer
    01/12/2012 01:18 PM <DIR> Portable Devices
    07/13/2009 09:54 PM <DIR> Windows
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
    dentityCRL
    01/12/2012 11:18 PM <DIR> .
    01/12/2012 11:18 PM <DIR> ..
    01/12/2012 11:18 PM <DIR> production
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
    dentityCRL\production
    01/12/2012 11:18 PM <DIR> .
    01/12/2012 11:18 PM <DIR> ..
    01/12/2012 11:18 PM <DIR> temp
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
    dentityCRL\production\temp
    01/12/2012 11:18 PM <DIR> .
    01/12/2012 11:18 PM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
    nternet Explorer
    01/19/2013 01:23 PM <DIR> .
    01/19/2013 01:23 PM <DIR> ..
    01/19/2013 01:23 PM 49,120 MSIMGSIZ.DAT
    1 File(s) 49,120 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\P
    ortable Devices
    01/12/2012 01:18 PM <DIR> .
    01/12/2012 01:18 PM <DIR> ..
    11/08/2012 10:35 PM 284 wpdlog00.sqm
    09/20/2012 08:12 PM 284 wpdlog01.sqm
    10/23/2012 07:39 AM 284 wpdlog02.sqm
    3 File(s) 852 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
    indows
    07/13/2009 09:54 PM <DIR> .
    07/13/2009 09:54 PM <DIR> ..
    07/13/2009 09:49 PM <DIR> Caches
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
    indows\Caches
    07/13/2009 09:49 PM <DIR> .
    07/13/2009 09:49 PM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
    indows\Temporary Internet Files\Content.IE5\2G3FEPDE
    03/23/2013 09:23 AM 27,364 SetupPolicy[1].cab
    1 File(s) 27,364 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
    indows\Temporary Internet Files\Content.IE5\KEQ0ZR6W
    03/19/2013 06:14 AM 17,163 IDR_XML_DEFAULT_TRANSFORM[1]
    1 File(s) 17,163 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
    indows\Temporary Internet Files\Content.IE5\QQ6VXP14
    03/23/2013 09:47 AM 214 fwlink[1].htm
    1 File(s) 214 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsof
    t
    05/11/2012 08:41 AM <DIR> Silverlight
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsof
    t\Silverlight
    05/11/2012 08:41 AM <DIR> .
    05/11/2012 08:41 AM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft

    01/12/2012 11:18 PM <DIR> IdentityCRL
    05/04/2012 05:08 PM <DIR> Speech
    07/13/2009 10:12 PM <DIR> Windows
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \IdentityCRL
    01/12/2012 11:18 PM <DIR> .
    01/12/2012 11:18 PM <DIR> ..
    01/12/2012 11:18 PM <DIR> production
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \IdentityCRL\production
    01/12/2012 11:18 PM <DIR> .
    01/12/2012 11:18 PM <DIR> ..
    03/24/2013 09:24 AM <DIR> temp
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \IdentityCRL\production\temp
    03/24/2013 09:24 AM <DIR> .
    03/24/2013 09:24 AM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \Speech
    05/04/2012 05:08 PM <DIR> .
    05/04/2012 05:08 PM <DIR> ..
    05/04/2012 05:08 PM <DIR> Files
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \Speech\Files
    05/04/2012 05:08 PM <DIR> .
    05/04/2012 05:08 PM <DIR> ..
    05/04/2012 05:08 PM <DIR> UserLexicons
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \Speech\Files\UserLexicons
    05/04/2012 05:08 PM <DIR> .
    05/04/2012 05:08 PM <DIR> ..
    05/04/2012 05:08 PM 940 SP_79F248752F674415B4924913D0A475C5.dat
    1 File(s) 940 bytes
    Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
    \Windows
    07/13/2009 10:12 PM <DIR> .
    07/13/2009 10:12 PM <DIR> ..
    0 File(s) 0 bytes
    Directory of C:\Windows\System32\config\TxR
    01/12/2012 01:19 PM <DIR> .
    01/12/2012 01:19 PM <DIR> ..
    0 File(s) 0 bytes
    Total Files Listed:
    21 File(s) 229,438,885 bytes
    65 Dir(s) 176,399,138,816 bytes free
    C:\Windows\system32>
    C:\Windows\system32>
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    There's a couple of values missing from the registry key - I'm going to have to research the proper values, and how to tell which is which.
    The missing values are
    StoreArchitecture (I think the data should be 09 00 00 00)
    StoreFormatVersion (perhaps 0.0.0.6 ??)

    Let's check the.NET version, as I think that has a bearing on the values...


    Please run the following commands in an Elevated Command Prompt

    REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
    DIR C:\Windows\regtlibv12.exe /S


    Post the results
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    I'm fairly happy that the values/data above are correct...

    Please open an Elevated Command Prompt, and run the following commands....

    Code:
     
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG ADD HKLM\COMPONENTS /v StoreArchitecture /t REG_BINARY /d 0009000000 /f
REG ADD HKLM\COMPONENTS /v StoreFormat /t REG_BINARY /d 30002E0030002E0030002E003600 /f
REG UNLOAD HKLM\COMPONENTS
.
    If you get any error messages, please STOP, and post back - otherwise reboot and run another CheckSUR and post the log.
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  11. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #8

    Hi Noel,

    Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6
    } /S
    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
    (Default) REG_SZ Microsoft WMI Scripting V1.2 Library
    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0
    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
    (Default) REG_EXPAND_SZ %SystemRoot%\system32\wbem\wbemdisp.TLB
    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
    (Default) REG_SZ 0
    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
    (Default) REG_EXPAND_SZ %SystemRoot%\system32\wbem\

    C:\Windows\system32>DIR C:\Windows\regtlibv12.exe /S
    Volume in drive C has no label.
    Volume Serial Number is 583D-F024

    Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319
    03/18/2010 02:16 PM 58,192 regtlibv12.exe
    1 File(s) 58,192 bytes

    Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319
    03/18/2010 03:27 PM 65,360 regtlibv12.exe
    1 File(s) 65,360 bytes

    Total Files Listed:
    2 File(s) 123,552 bytes
    0 Dir(s) 176,795,856,896 bytes free
    C:\Windows\system32>
    C:\Windows\system32>
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  12. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #9

    Hi Noel,

    Here's what I got from doing the last registry operation:

    Since I got an error message, I haven't done anything further.

    Jeff


    C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    The operation completed successfully.
    C:\Windows\system32>REG ADD HKLM\COMPONENTS /v StoreArchitecture /t REG_BINARY /d 0009000000 /f
    The operation completed successfully.
    C:\Windows\system32>REG ADD HKLM\COMPONENTS /v StoreFormat /t REG_BINARY /d 30002E0030002E0030002E003600 /f
    The operation completed successfully.
    C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
    ERROR: Access is denied.
    C:\Windows\system32>
    C:\Windows\system32>
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    The access denied error on unload is almost to be expected.

    Wait another 10 minutes, then try that command (last one only) again - then reboot whatever the result.
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