windows explorer has stopped - when i click control panel

karthikaroxo · 02 Apr 2013

Dear Golden,

Thanks for the information.

as you mentioned, i have un-installed the office fully. but i cant do the windows update. when i try to do the windows update am always getting "Windows Explorer has stopped working" pls refer the attached screenshot.

still am having the same issues.

Pls suggest me to proceed furuther

karthikaroxo · 02 Apr 2013

Dear Golden

pls find the report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KTBHC-YX3FG-FKRW8
Windows Product Key Hash: Z47j/p3Qx09HXxrbuHjcNr2JQXg=
Windows Product ID: 55041-OEM-8992752-50014
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {210E6E8B-9D2C-4618-A3AB-A458D8875A79}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{210E6E8B-9D2C-4618-A3AB-A458D8875A79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FKRW8</PKey><PID>55041-OEM-8992752-50014</PID><PIDType>2</PIDType><SID>S-1-5-21-2944876207-269078058-2626193743</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH26EN</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0190Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20111117000000.000000+000</Date></BIOS><HWID>C56A3807018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550014-02-2057-7601.0000-0412011
Installation ID: 008712489483262852847692350145389380503814112705643426
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FKRW8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02-04-2013 12:28:39 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GF0tTxIBgrqjCqlrN7CazgqqhfkmS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

Golden · 02 Apr 2013

I don't see any obvious problems, apart from this:

Code:

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Please close all applications, then install this update:

Description of the update for Windows Activation Technologies

Once it completes, create a new MGADIAG report and post it here.

karthikaroxo · 02 Apr 2013

Dear Golden,

i have download the file and update the windows..

i like to convey one good news. 1 issue has been fixed in the out of 2. now i dont see any windows update icons in the tool bar.

but still i cant open the control panel etc...

pls find the MGADIAG report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KTBHC-YX3FG-FKRW8
Windows Product Key Hash: Z47j/p3Qx09HXxrbuHjcNr2JQXg=
Windows Product ID: 55041-OEM-8992752-50014
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {210E6E8B-9D2C-4618-A3AB-A458D8875A79}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{210E6E8B-9D2C-4618-A3AB-A458D8875A79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FKRW8</PKey><PID>55041-OEM-8992752-50014</PID><PIDType>2</PIDType><SID>S-1-5-21-2944876207-269078058-2626193743</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH26EN</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0190Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20111117000000.000000+000</Date></BIOS><HWID>C56A3807018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550014-02-2057-7601.0000-0412011
Installation ID: 008712489483262852847692350145389380503814112705643426
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FKRW8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02-04-2013 01:54:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GF0tTxIBgrqjCqlrN7CazgqqhfkmS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

Golden · 02 Apr 2013

Code:

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012

Please follow this link and validate the install you just performed. Report the output that appears in the green banner, then create a new MGADIAG report and post here please.

Genuine Microsoft Software

karthikaroxo · 02 Apr 2013

Dear Golden,

Thanks for the more suggestions.

pls find the attachment [result of the validation page - from the given url]

also result of MGADIAG is

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KTBHC-YX3FG-FKRW8
Windows Product Key Hash: Z47j/p3Qx09HXxrbuHjcNr2JQXg=
Windows Product ID: 55041-OEM-8992752-50014
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {210E6E8B-9D2C-4618-A3AB-A458D8875A79}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{210E6E8B-9D2C-4618-A3AB-A458D8875A79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FKRW8</PKey><PID>55041-OEM-8992752-50014</PID><PIDType>2</PIDType><SID>S-1-5-21-2944876207-269078058-2626193743</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH26EN</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0190Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20111117000000.000000+000</Date></BIOS><HWID>C56A3807018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550014-02-2057-7601.0000-0412011
Installation ID: 008712489483262852847692350145389380503814112705643426
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FKRW8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02-04-2013 03:19:39 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:2:2013 15:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GF0tTxIBgrqjCqlrN7CazgqqhfkmS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

NoelDP · 02 Apr 2013

Please follow the Windows Update Posting Instructions and post the requested data

Golden · 02 Apr 2013

That looks OK to me - please follow Noels suggestion.

karthikaroxo · 02 Apr 2013

Dear Golden.

Thanks sure will do

karthikaroxo · 02 Apr 2013

Dear Noels,

i have gone thru the given URL, and download the "windows update" and install it and ran [as mentioned it in the site].

during run, i got an error message. pls refer the attachment. so i can't proceed further.

Query:
in your last post, you have mentioned like "post the requested data" . it means, whether i need to send my problem in details ? or need to send the result of the "MGADiag"