New
#21
If they were checked and greyed out, that almost certainly means that permissions for the whole ...\Packages\ key have been altered at some time - which is probably when this error crept in.
The CheckSUR report is still the same - did you get any error message when you ran the command afterwards?
Please run the following command again and post the results. -
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11"