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#41
lol okay no issues...I'll wait for him to respond.
Thanks
lol okay no issues...I'll wait for him to respond.
Thanks
Hi probuddha,
Before we continue, I would like a little more information about your system please. I know we've already had bits and bobs throughout this thread but I would prefer to work from fresh if that's okay :)
Export registry as hive
- Click on the Start button and in the search box, type regedit.
- When you see regedit on the list, right-click on it and select Run as administrator.
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (*.*).
- Name this file SideBySide (with no file extension) and save it to your Desktop.
- Click on the Start button and in the search box, type regedit.
- When you see regedit on the list, right-click on it and select Run as administrator.
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (*.*).
- Name this file CBSreg (with no file extension) and save it to your Desktop.
Upload a file to Dropbox
Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.
- If you haven't already created a Dropbox account, please do so Here
- Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:
https://www.dropbox.com/install- After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
- To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
- Copy all of the following files to the Public folder in your Dropbox:
- C:\Users\{Your Username}\Desktop\SideBySide (it has no file extension)
- C:\Users\{Your Username}\Desktop\CBSreg (it has no file extension)
- Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
- This will create a .zip file in your Public folder.
- Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please
Tom
Hi Tom
Thank you so much for your detailed explanation.
I followed all your instructions but couldn't find the Dropbox > Copy Public Link option, so I selected Share Link instead and got this link.
https://www.dropbox.com/s/ur6igt1h0nqf36s/CBSreg.zip
Let me know if this helps
Thanks
Probuddha
also FYI - I downloaded the windows6.1-KB976932-X64 file from Microsoft, but while running it got the same error (800F0818)
Hi probuddha,
Can you make sure that the file is in your Public folder before you try to copy the link please :)
When I click on your link I am shown this message:
Nothing Here
The file you are looking for has been deleted or moved.
Tom
Hi Tom
Sorry it took some time for me to figure out that I have to enable the public folder first
Hope this one works - https://dl.dropbox.com/u/158559175/CBSreg.zip
Thanks
You replaced the wrong files :) What you replaced:
What needed replacing:Code:package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11.cat package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11.mum
Although these files need replacing, I'm not convinced this will fix the problemCode:Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
probuddha, can you do this please:
Windows Update Package Replacement
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Please download the attached file, Packs.zip and save this to your Desktop.
- Right-click on the file and select Extract All...
- Tick the box labelled Show extracted files when complete then click Extract
- A window will open showing two folders, Manifests and Packages
- Open the Manifests folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Winsxs\Manifests
- Open the Packages folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Servicing\Packages
- Run the System Update Readiness Tool (SURT) again
- When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.persist.log
Tom
sure ...on it now. Will get back to you with the logs as soon as it's done
Many thanks :)
Tom - the Manifests folder is empty :)
Also do I delete these existing files within the C:\Windows\Temp\CheckSur\Servicing\Packages folder
package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11
package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11
Kindly let me know
Thanks
It's meant to be, sorry for the confusion :)
Nope, just leave them be please.Also do I delete these existing files within the C:\Windows\Temp\CheckSur\Servicing\Packages folder
package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11
package_for_kb2685811_rtm~31bf3856ad364e35~amd64~~6.1.1.11
Kindly let me know
Thanks