Win 7 64bit SP 1 installation error - Code 800F0818

probuddha · 31 Mar 2013

Hello

This is my first post at the sevenforums.com even though I have been a lurker for several years.

I upgraded my PC and installed Win 7 64bit professional (earlier was using 32 bit) and proceeded with the automatic updates. I ran into occasional errors from time to time but mostly they were due to connectivity issues (undersea cable cut...duh!) but those were resolved on repeated attempts

Now, it seems I am stuck on the Windows 7 SP 1 update for x64-based systems. I have tried innumerable times to get it installed, but half way during the installation, it would stop and throw me this error - Code 800F0818

I read some old threads in this forum and ran the SFC Scan and it came out clean. My PC also has just been formatted and adequately secured by Avast and MBAM and now I am in the process of downloading the System Update Readiness Tool

Please advise on how to proceed from here on.

Thank you very much!

NoelDP · 31 Mar 2013

Windows Update Posting Instructions

probuddha · 31 Mar 2013

Thanks Noel. I will wait for the System Readiness Tool to complete download and then get back with all the relevant results and logs

probuddha · 31 Mar 2013

Here is the required information

Error Code 800F0818

CBS Folder attached

Let me know if you need any further information

Thanks!

NoelDP · 31 Mar 2013

Code:

Unavailable repair files:
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat

This relates to the following errors in the CBS log (but not in the SFC scan)

Code:

2013-03-31 02:41:22, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130330211111.cab.
2013-03-31 02:41:39, Info                  CBS    Mark store corruption flag because there is a mismatch between package identity and its content on package: Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11. [HRESULT = 0x00000000 - S_OK]
2013-03-31 02:41:39, Info                  CBS    Identity mismatch: Specified Identity: Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11, actual package Identity: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 [HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH]
2013-03-31 02:41:39, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH]
2013-03-31 02:41:39, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH]

there is also a similar error - for KB976932for which there is no related error in CheckSUR

I'll provide a fix protocol for the KB2685811 error first - and we'll see how that works before attempting to fix the KB976932 error.

I've uploaded a file - pbdaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder pbdaa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

probuddha · 01 Apr 2013

Hi Noel

The log files are attached.

Thank you so much

NoelDP · 01 Apr 2013

Hmm - something went wrong there - the errors are still present.

Please run the following command - it may give us a clue.

DIR C:\Windows\Temp\CheckSur\Servicing\Packages

post the results

probuddha · 01 Apr 2013

Code:

C:\>DIR C:\Windows\Temp\CheckSur\Servicing\Packages
 Volume in drive C has no label.
 Volume Serial Number is 56E0-F1FC

 Directory of C:\Windows\Temp\CheckSur\Servicing\Packages

01/04/2013  02:39 PM    <DIR>          .
01/04/2013  02:39 PM    <DIR>          ..
17/08/2012  06:44 AM             7,388 package_for_kb2685811_rtm~31bf3856ad364e3
5~amd64~~6.1.1.11.cat
17/08/2012  06:37 AM            54,402 package_for_kb2685811_rtm~31bf3856ad364e3
5~amd64~~6.1.1.11.mum
               2 File(s)         61,790 bytes
               2 Dir(s)  46,387,027,968 bytes free

NoelDP · 01 Apr 2013

Ah.
I suspect I know what the problem is - there's a registry error, rather than a file error.
This will take me a little time to track down and test.

If you don't hear from me by this time tomorrow, shout!

probuddha · 01 Apr 2013

Sure - thanks a lot for your help so far Noel :)