Windows 7 Ult, updates won't run, Fixit crashes; error 0xc800247


  1. Randysea
    Posts : 31
    Windows 10 Pro 64 bit
       New #1

    Windows 7 Ult, updates won't run, Fixit crashes; error 0xc800247


    Panasonic Toughbook laptop running Windows 7 Ultimate. MyComputer/Properties says Windows is activated and shows my correct activation code. Except for the update errors, everything seems to be running normally.

    Three weeks ago I changed my 160 gb laptop hard drive with a 500gb WD drive. I had Ghost 15 disk images for partitions C: and D:. The restore worked fine and everything seemed normal. Then I started getting daily messages that windows was not activated or valid and I needed to install and run WindowsActivationUpdate.exe. Doing that gives me an error message from Windows Standalone Installer - 0xc800247. I downloaded and ran SURT. I got the same error message

    This error code appears in numbers posts on many websites. Some "answers" say to update Intel hard drive drivers. Running Intel update software does not show my any recommended updates to disk drivers. My Computer says the driver for my hard drive is from Microsoft.

    I have tried various other proposed fixes. None of them worked.

    Running WindowsUpdate gets a message that "cannot check for updates because the service is not running." In Services, it says the Windows Update service is automatic and running. I've tried stopping and starting. Same errors. This problem has been widely reported.

    MS support sent me to the Fixit site. Running the Fixit for Windows Update gets a Fixit crash. The tech had me run several other Fixits that didn't help. He said it was probably malware. But too many people are reporting this error with no one coming up with a malware cause.

    Running MGADiag.exe gets:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DHP3K-G24QB-7P6MR
    Windows Product Key Hash: 2o01z4/JSlwqdlryJE+1lS90YDE=
    Windows Product ID: 00426-068-6159034-86311
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E4A8CE87-463B-4F9C-9976-C01535936840}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E4A8CE87-463B-4F9C-9976-C01535936840}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7P6MR</PKey><PID>00426-068-6159034-86311</PID><PIDType>5</PIDType><SID>S-1-5-21-3044028874-2938419013-1571717360</SID><SYSTEM><Manufacturer>Panasonic Corporation</Manufacturer><Model>CF-W8EWEZZAM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.50L14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090605000000.000000+000</Date></BIOS><HWID>F1010C00018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MATBIO</OEMID><OEMTableID>CFW8W-1 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-615903-00-1033-7600.0000-0842011
    Installation ID: 017670176562246312779600504210587835660945563903852160
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7P6MR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/4/2013 11:22:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:3:2013 12:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAAAAQABAAIAAAABAAAABAABAAEAeqjuDxonUAdsbDCH1r2YJEgu3KJgwkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC MATBIO CFW8W-1
    FACP MATBIO CFW8W-1
    HPET A M I ICH7HPET
    MCFG A M I GMCH945.
    SLIC MATBIO CFW8W-1
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    TCPA MATBIO CFW8W-1
    SSDT PmRef CpuPm
    _________________________________________

    Scannow:
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    That log is attached.
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.
      My Computer
    Quote Quote

  4. Randysea
    Posts : 31
    Windows 10 Pro 64 bit
    Thread Starter
       New #3

    Thank you, NoelDP. I have seen this suggestion posted elsewhere. I hesitated because these are described as RAID drivers. I don't have a RAID array, just a single hard drive with two partitions.

    Also, the iata_enu.exe listing says:
    "Operating Systems:Windows Server 2003 *, Windows Vista *, Windows XP *"

    I have Windows 7.

    Given those two potential questions, do you still recommend running Intel's iata_enu.exe?
    ------------------------------------------------------------
    REVISION: After writing the above, I went back to the Intel website. In addition to the info above that seemed to disqualify my system, I found a readme.txt.
    It gives much more info. It says the drivers do apply to Windows 7 and to a host of non-RAID controllers.
    These include my     Intel(R) ICH9M-E/M SATA AHCI Controller

    It also gives instructions for installation that cover pages and pages.
    I hope it turns out to be simpler than that.
    -------------------------------------------------------------------

    Also, I should clarify the warning I get each day. I had paraphrased it in the original post. It is: "Windows Activation Technologies. This computer is not running genuine Windows." This is followed by some instructions about resolving online by downloading the Windows Activation Update program. Running this program is where the    error 0xc800247 first appeared and still appears. At the bottom left of the warning window, greyed out, is 0x8004fe21.

    Randy
    Last edited by Randysea; 05 Apr 2013 at 12:16. Reason: did some more research
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    The drivers DO apply to WIndows 7 click on the 'more' link.They DO apply also to AHCI systems with single drives - I have that set installed on this laptop (with a single drive installed), and had another set installed on my other laptop (with twin non-RAID drives) in Vista.

    The error messages you are getting are typical of the problem.

    Install the drivers.
      My Computer
    Quote Quote

  7. Randysea
    Posts : 31
    Windows 10 Pro 64 bit
    Thread Starter
       New #5

    Thank you, Noel. I ran the Intel driver updates. After that, Windows Update worked and offered me 13 important and dozens of other updates. I went with the important ones for now. Looks like all is still well after a couple of reboots.

    As you asked, the new MSADiag is below.

    Did I say thank you? Ok, one more time: THANK YOU.

    Randy

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DHP3K-G24QB-7P6MR
    Windows Product Key Hash: 2o01z4/JSlwqdlryJE+1lS90YDE=
    Windows Product ID: 00426-068-6159034-86311
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E4A8CE87-463B-4F9C-9976-C01535936840}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E4A8CE87-463B-4F9C-9976-C01535936840}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7P6MR</PKey><PID>00426-068-6159034-86311</PID><PIDType>5</PIDType><SID>S-1-5-21-3044028874-2938419013-1571717360</SID><SYSTEM><Manufacturer>Panasonic Corporation</Manufacturer><Model>CF-W8EWEZZAM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.50L14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090605000000.000000+000</Date></BIOS><HWID>F1010C00018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MATBIO</OEMID><OEMTableID>CFW8W-1 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-615903-00-1033-7600.0000-0842011
    Installation ID: 017670176562246312779600504210587835660945563903852160
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7P6MR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/5/2013 5:28:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:3:2013 12:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAQABAAIAAAABAAAABAABAAEAeqjuDxonUAdsbDCH1r2YJEgu3KJgwkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC MATBIO CFW8W-1
    FACP MATBIO CFW8W-1
    HPET A M I ICH7HPET
    MCFG A M I GMCH945.
    SLIC MATBIO CFW8W-1
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    TCPA MATBIO CFW8W-1
    SSDT PmRef CpuPm
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    That looks fine now - have fun.
      My Computer
    Quote Quote

 

  Related Discussions
W7 Updates Fail, FixIt File & KB Fixes Don't Fix
in Windows Updates & Activation

I'ts been months trying to install updates. 20 or more do not install, takes 2 hours or more to Shut Down while supposedly Updating. Most fail. Tried updating one at a time, small with few kbs or larger with MBs, still failed. Does anyone have lots of experience with the Fixes? This has wasted many...
Error code 8004fe2c using Fixit
in Performance & Maintenance

Fixit will NOT fix sh..! I'm having a problem with my windows phone...what's new right? Then I tried to run the Fixit to see if it would solve the problem. Then this error code 8004fe2c pops out. I tried other fixes from Fixit just to see, and all of them I get the same error code! What can it...
I Can't seem to figure out what went wrong. I think it needs a Device driver update of some sort. I am running Windows 7 64 bit off of an original MS DVD that was installed only about a month ago. I built this system a little over a year ago. I have since pulled some memory sticks (sent for RMA) as...
Windows Updates crashes
in BSOD Help and Support

Every time I get an update that requires rebooting the reboot crashes and reboots again bringing me to launch start up repair. Startup repair crashes before it fully starts reboot the machine again. Then I select normal boot and sometimes it comes out of it and boots up. I'm getting sick of this.
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 00:41.
Find Us