unable to update windows 7 pro error x80244004

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  1. Posts : 70
    windows 7 pro, 32 bit
       #1

    unable to update windows 7 pro error x80244004


    unable to update windows 7 pro error 80244004

    i keep getting error 80244004. (
    0x80244004 WU_E_PT_SOAPCLIENT_CONNECT Same as SOAPCLIENT_CONNECT_ERROR - SOAP client failed) i only had one antivirus, microsoft security essentials (4)

    -tried the .net 4 uninstall / no change
    -updated time
    -replaced gte certs
    -disabled win firewall and security essentials
    -allow all *microsoft.com, *windowsupdates.microsoft.com in internet options
    -no proxy
    -active x filter is off on router
    -changed dns server to googles
    -ran the fixit, and manually as well
    -ran the rediness tool (no errors in checkSUR.log
    -chdisk, no issues
    -sfc, no issues

    thanks
    pj

    EDIT: i reinstalled MSE, and when i did, it downloaded the latest database. (which i was never able to do).. but sure enough, once it finished, i tried to manually hit the UPDATE button, and i get the same error as i do with windows update, x80224004

    --
    my log
    --

    Code:
    ###########  AU: Uninitializing Automatic Updates  ###########
    2013-04-13    18:57:38:531    1052    d1c    Report    CWERReporter finishing event handling. (00000000)
    2013-04-13    18:57:38:624    1052    d1c    Service    *********
    2013-04-13    18:57:38:624    1052    d1c    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
    2013-04-13    18:57:38:624    1052    d1c    Service    *************
    2013-04-13    18:59:50:272    1040     cc    Misc    ===========   Logging initialized (build: 7.6.7600.256, tz: -0500)  ===========
    2013-04-13    18:59:50:287    1040     cc    Misc      = Process: C:\Windows\system32\svchost.exe
    2013-04-13    18:59:50:287    1040     cc    Misc      = Module: c:\windows\system32\wuaueng.dll
    2013-04-13    18:59:50:272    1040     cc    Service    *************
    2013-04-13    18:59:50:287    1040     cc    Service    ** START **  Service: Service startup
    2013-04-13    18:59:50:287    1040     cc    Service    *********
    2013-04-13    18:59:50:338    1040     cc    Agent      * WU client version 7.6.7600.256
    2013-04-13    18:59:50:338    1040     cc    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2013-04-13    18:59:50:339    1040     cc    Agent      * Access type: No proxy
    2013-04-13    18:59:50:339    1040     cc    Agent      * Network state: Connected
    2013-04-13    18:59:50:685    1040    b4c    Report    CWERReporter::Init succeeded
    2013-04-13    18:59:50:685    1040    b4c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2013-04-13    18:59:50:685    1040    b4c    Agent    ***********  Agent: Initializing global settings cache  ***********
    2013-04-13    18:59:50:685    1040    b4c    Agent      * WSUS server: <NULL>
    2013-04-13    18:59:50:685    1040    b4c    Agent      * WSUS status server: <NULL>
    2013-04-13    18:59:50:685    1040    b4c    Agent      * Target group: (Unassigned Computers)
    2013-04-13    18:59:50:685    1040    b4c    Agent      * Windows Update access disabled: No
    2013-04-13    18:59:50:694    1040    b4c    DnldMgr    Download manager restoring 0 downloads
    2013-04-13    18:59:50:742    1040    b4c    AU    ###########  AU: Initializing Automatic Updates  ###########
    2013-04-13    18:59:50:742    1040    b4c    AU      # Approval type: Scheduled (User preference)
    2013-04-13    18:59:50:742    1040    b4c    AU      # Scheduled install day/time: Every day at 11:00
    2013-04-13    18:59:50:742    1040    b4c    AU      # Auto-install minor updates: Yes (User preference)
    2013-04-13    18:59:50:742    1040    b4c    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
    2013-04-13    18:59:50:769    1040    b4c    AU    Setting AU scheduled install time to 2013-04-14 16:00:00
    2013-04-13    18:59:51:338    1040     cc    Report    ***********  Report: Initializing static reporting data  ***********
    2013-04-13    18:59:51:338    1040     cc    Report      * OS Version = 6.1.7601.1.0.65792
    2013-04-13    18:59:51:338    1040     cc    Report      * OS Product Type = 0x00000030
    2013-04-13    18:59:51:359    1040     cc    Report      * Computer Brand = Dell Inc.
    2013-04-13    18:59:51:359    1040     cc    Report      * Computer Model = OptiPlex 380                 
    2013-04-13    18:59:51:366    1040     cc    Report      * Bios Revision = A02
    2013-04-13    18:59:51:366    1040     cc    Report      * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A02
    2013-04-13    18:59:51:366    1040     cc    Report      * Bios Release Date = 2010-08-27T00:00:00
    2013-04-13    18:59:51:366    1040     cc    Report      * Locale ID = 1033
    2013-04-13    18:59:51:412    1040    b4c    AU    Successfully wrote event for AU health state:1
    2013-04-13    18:59:51:417    1040    b4c    AU    Initializing featured updates
    2013-04-13    18:59:51:444    1040    b4c    AU    Found 0 cached featured updates
    2013-04-13    18:59:51:444    1040    b4c    AU    Successfully wrote event for AU health state:1
    2013-04-13    18:59:51:445    1040    b4c    AU    Successfully wrote event for AU health state:1
    2013-04-13    18:59:51:445    1040    b4c    AU    AU finished delayed initialization
    2013-04-13    18:59:53:008    1040    b4c    AU    Triggering AU detection through DetectNow API
    2013-04-13    18:59:53:008    1040    b4c    AU    Triggering Online detection (interactive)
    2013-04-13    18:59:53:009    1040     cc    AU    #############
    2013-04-13    18:59:53:018    1040     cc    AU    ## START ##  AU: Search for updates
    2013-04-13    18:59:53:018    1040     cc    AU    #########
    2013-04-13    18:59:53:020    1040     cc    AU    <<## SUBMITTED  ## AU: Search for updates [CallId =  {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
    2013-04-13    18:59:53:020    1040    e88    Agent    *************
    2013-04-13    18:59:53:020    1040    e88    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-04-13    18:59:53:020    1040    e88    Agent    *********
    2013-04-13    18:59:53:020    1040    e88    Agent      * Online = Yes; Ignore download priority = No
    2013-04-13    18:59:53:020    1040    e88    Agent      * Criteria =  "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and  DeploymentAction='Uninstallation' or IsInstalled=1 and  DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0  and DeploymentAction='Uninstallation' and RebootRequired=1"
    2013-04-13    18:59:53:020    1040    e88    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2013-04-13    18:59:53:020    1040    e88    Agent      * Search Scope = {Machine}
    2013-04-13    18:59:53:020    1040    e88    Setup    Checking for agent SelfUpdate
    2013-04-13    18:59:53:021    1040    e88    Setup    Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
    2013-04-13    18:59:53:057    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    18:59:53:095    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:53:546    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
    2013-04-13    18:59:53:546    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2013-04-13    18:59:53:546    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.windowsupdate.com/v9...v4wuredir.cab:  error 0x80190194
    2013-04-13    18:59:53:546    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    18:59:53:553    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:55:016    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
    2013-04-13    18:59:55:016    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2013-04-13    18:59:55:016    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.microsoft.com/v9/1/w...v4wuredir.cab:  error 0x80190194
    2013-04-13    18:59:55:016    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    18:59:55:023    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:56:813    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    18:59:56:821    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:56:833    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2013-04-13    18:59:56:861    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:57:203    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2013-04-13    18:59:57:210    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:57:279    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2013-04-13    18:59:57:315    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:57:415    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2013-04-13    18:59:57:424    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    18:59:57:514    1040    e88    Setup    Determining whether a new setup handler needs to be downloaded
    2013-04-13    18:59:57:514    1040    e88    Setup    SelfUpdate handler is not found.  It will be downloaded
    2013-04-13    18:59:57:534    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
    2013-04-13    18:59:59:498    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is  already installed.
    2013-04-13    18:59:59:498    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
    2013-04-13    18:59:59:515    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is  already installed.
    2013-04-13    18:59:59:515    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
    2013-04-13    18:59:59:538    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"  is already installed.
    2013-04-13    18:59:59:538    1040    e88    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2013-04-13    18:59:59:689    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    18:59:59:701    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    19:00:00:339    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
    2013-04-13    19:00:00:339    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2013-04-13    19:00:00:339    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.windowsupdate.com/v9...v4wuredir.cab:  error 0x80190194
    2013-04-13    19:00:00:339    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    19:00:00:348    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    19:00:00:538    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
    2013-04-13    19:00:00:538    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2013-04-13    19:00:00:538    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.microsoft.com/v9/1/w...v4wuredir.cab:  error 0x80190194
    2013-04-13    19:00:00:539    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    19:00:00:551    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    19:00:00:697    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-04-13    19:00:00:707    1040    e88    Misc     Microsoft signed: Yes
    2013-04-13    19:00:00:713    1040    e88    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2013-04-13    19:00:00:713    1040    e88    PT      + ServiceId =  {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =  https://update.microsoft.com/v6/Clie...ce/client.asmx
    2013-04-13    19:00:01:430    1040    e88    PT    WARNING: GetConfig  failure, error = 0x80244004, soap client error = 4, soap error code = 0,  HTTP status code = 200
    2013-04-13    19:00:01:430    1040    e88    PT    WARNING: PTError: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    PT    WARNING: GetConfig_WithRecovery failed: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    PT    WARNING: RefreshConfig failed: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    PT    WARNING: RefreshPTState failed: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    PT    WARNING: Sync of Updates: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    PT    WARNING: SyncServerUpdatesInternal failed: 0x80244004
    2013-04-13    19:00:01:431    1040    e88    Agent      * WARNING: Failed to synchronize, error = 0x80244004
    2013-04-13    19:00:01:484    1040    e88    Agent      * WARNING: Exit code = 0x80244004
    2013-04-13    19:00:01:484    1040    e88    Agent    *********
    2013-04-13    19:00:01:484    1040    e88    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-04-13    19:00:01:484    1040    e88    Agent    *************
    2013-04-13    19:00:01:484    1040    e88    Agent    WARNING: WU client failed Searching for update with error 0x80244004
    2013-04-13    19:00:01:485    1040    a14    AU    >>##  RESUMED   ## AU: Search for updates [CallId =  {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
    2013-04-13    19:00:01:485    1040    a14    AU      # WARNING: Search callback failed, result = 0x80244004
    2013-04-13    19:00:01:485    1040    a14    AU      # WARNING: Failed to find updates with error code 80244004
    2013-04-13    19:00:01:485    1040    a14    AU    #########
    2013-04-13    19:00:01:485    1040    a14    AU    ##  END  ##  AU:  Search for updates [CallId = {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
    2013-04-13    19:00:01:485    1040    a14    AU    #############
    2013-04-13    19:00:01:485    1040    a14    AU    Successfully wrote event for AU health state:1
    2013-04-13    19:00:01:485    1040    a14    AU    AU setting next detection timeout to 2013-04-14 05:00:01
    2013-04-13    19:00:01:486    1040    a14    AU    Setting AU scheduled install time to 2013-04-14 16:00:00
    2013-04-13    19:00:01:486    1040    a14    AU    Successfully wrote event for AU health state:1
    2013-04-13    19:00:01:487    1040    a14    AU    Successfully wrote event for AU health state:1
    2013-04-13    19:00:01:516    1040    e88    Report    CWERReporter finishing event handling. (00000000)
    2013-04-13    19:00:06:499    1040    e88    Report    REPORT EVENT:  {719C0ABC-61C6-403B-A58C-CD3E77CABA3F}    2013-04-13  19:00:01:484-0500    1    148    101     {00000000-0000-0000-0000-000000000000}    0    80244004     AutomaticUpdates    Failure    Software  Synchronization    Windows Update Client failed to detect with error  0x80244004.
    2013-04-13    19:00:06:561    1040    e88    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2013-04-13    19:00:06:561    1040    e88    Report    WER Report sent:  7.6.7600.256 0x80244004 00000000-0000-0000-0000-000000000000 Scan 101  Unmanaged
    2013-04-13    19:00:06:561    1040    e88    Report    CWERReporter finishing event handling. (00000000)
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2
      My Computer


  3. Posts : 70
    windows 7 pro, 32 bit
    Thread Starter
       #3

    here is my cbs.log

    pj
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    What on earth have you been up to?
    Code:
     Line 21872: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21874: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21889: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21891: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
    I've never seen that error before!

    Please post the rest of the requested data.
      My Computer


  5. Posts : 70
    windows 7 pro, 32 bit
    Thread Starter
       #5

    i have been upto nothing... this is a pc ran only in USER mode... (not admin)
    i have done nothing special with it...

    what other data do you need? i posted the entire cbs file... (ran both sfc and chdsk before (and system rediness tool)

    what else would you like?
    pj
      My Computer


  6. Posts : 2,663
    Windows 8.1 Pro x64
       #6

    We need the whole CBS folder, not just the log. Zip up the whole folder and attach it to your next post please :)

    Tom
      My Computer


  7. Posts : 70
    windows 7 pro, 32 bit
    Thread Starter
       #7

    oh, gotcha, sorry about that
    here is the folder in its entirety
    pj
      My Computer


  8. Posts : 70
    windows 7 pro, 32 bit
    Thread Starter
       #8

    NoelDP said:
    What on earth have you been up to?
    Code:
     Line 21872: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21874: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21889: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
     Line 21891: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
    I've never seen that error before!

    Please post the rest of the requested data.

    yes you have

    KB2736422 & KB2773072 Fails to Install
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Ok - so my memory is going.
    That doesn't alter the fact that we need ALL the data requested to be able to have a chance of seeing what's wrong.
      My Computer


  10. Posts : 70
    windows 7 pro, 32 bit
    Thread Starter
       #10

    you have it all now... don't you?
      My Computer


 
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