IE 10 install failure - Error code 9C57

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  1. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #21

    johnss001 said:
    Sorry it took me so long!

    Two files requested are attached.
    Hi johnss001,

    Just to confirm, did you run my batch file as an administrator? The zip file is empty and I'm not sure whether this means there is no patch logs or not.

    Tom
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #22

    There IS a caveat, though - MS is currently investigating problems with these two update, so do NOT attempt to force the install of either, as they will almost certainly fail (in an unpredictable manner!)
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  4. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #23

    Tend to agree I have downloaded it both ways now as the update route was not working for whatever reason.
    This only because I have had to reinstall IE9 because my employer - yep government department hasn't updated their system yet which also has to have Java - scary huh?
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  6. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #24

    tom982 said:
    johnss001 said:
    Sorry it took me so long!

    Two files requested are attached.
    Hi johnss001,

    Just to confirm, did you run my batch file as an administrator? The zip file is empty and I'm not sure whether this means there is no patch logs or not.

    Tom
    Yes, pretty sure I am alreadly logged in as an administrator. It is a personal computer. User accounts indicates that I am an administrator.
      My Computer
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  7. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #25

    Tom, I just ran the program again and just to be sure I right clicked and performed the run as administrator. The command prompt showed that 0 files were copied.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #26

    You need to right-click on the file, and select 'Run as Administrator' - did you do so?
      My Computer
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  10. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #27

    NoelDP said:
    You need to right-click on the file, and select 'Run as Administrator' - did you do so?
    Yes...
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #28

    Hmm - worked fine for me...
    perhaps there's an error recorded in the Event logs??
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  12. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #29

    Noel, how do I find that information?
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #30

    Copy the
    C:\Windows\System32\winevt\logs\Application.evtx
    C:\Windows\System32\winevt\logs\System.evtx
    files to your desktop, then Compress them, and upload the compressed file
    I'll take a look and see :)
      My Computer
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