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IE 10 update error. Cannont install on Windows 7 x64
Hi everyone and thanks in advance for any help you may provide in this matter. I have a customer that is using Win 7 Pro x64. We are not able to get IE10 to install. At first she stated she was getting the 9c59 error. I however, have not seen this. I went onsite today and tried to install the update. I ran the Windows update diagnostic which found a fixed a few items. Afterwards I made sure to remove any toolbars or unneeded software from programs and features. I also went and downloaded all of the prerequisite updates for IE10.
IE10 appears to install and goes through the process. At the end it just says it failed and does not give me any error code.
The system is running Symantec endpoint protection which I disabled during the install. I did run SFC and no errors were found.
Attached is the CBS log and CheckSUR log.
I will not be onsite with this issue but I am setting up remote access and will be able to remote in to try fixes.