PC hangs on reboot after system restore and Windows 7 64bit update


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    PC hangs on reboot after system restore and Windows 7 64bit update


    Yesterday, May 3, 2013, my desktop PC, (custom GB MB build,) hung on reboot with the message that usually displays after an update that requires a reboot: "Please wait while Windows configures your computer." I did a system restore prior to that because my system had slowed to modem speeds while using any of my internet browsers (IE9, FF v20x, and GC v10.) Of course, Microsoft Update kicked in since my restore point was April 28, 2013. System Restore would not complete the task in desktop mode, so I booted to Safe Mode to do the restore point. I had just update NOD32 AV just after the system restore and prior to the OS update. There are no error codes or BSOD. I had gone somewhere and come back to find that it had spent 3 hours on this screen with the above message. There is no "percent complete" message. My system turns off the monitor after 20 minutes. I don't think the HD turns off. I keep my system up to date on all programs ASAP and I run cache cleaners and AV routinely. I use Windows 7 firewall and no other. I also run MBAM in the background. Any ideas?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    We need real data to be able to do anything - what you;ve given us so far is pretty useless.
    Please follow the Windows Update Posting Instructions and post the requested data
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    NoelDP said:
    We need real data to be able to do anything - what you;ve given us so far is pretty useless.
    Please follow the Windows Update Posting Instructions and post the requested data
    Wow. Straight from the hip. Thanks for making it real. I'll retry later after re-reading the scoop on real data.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    NoelDP said:
    We need real data to be able to do anything - what you;ve given us so far is pretty useless.
    Please follow the Windows Update Posting Instructions and post the requested data
    Wow. Sorry about being so useless...

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WYCV4-KXHM9-R78C9
    Windows Product Key Hash: Pa0G4Lg8X6broHRk9U+/CGqYwOw=
    Windows Product ID: 00359-113-5946837-85387
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8BEDB52B-587E-415C-BF69-894E5590E2F2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BEDB52B-587E-415C-BF69-894E5590E2F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R78C9</PKey><PID>00359-113-5946837-85387</PID><PIDType>5</PIDType><SID>S-1-5-21-1551219433-2715359003-4234375230</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-890GPA-UD3H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>89EF3E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B069A289BAF771</Val><Hash>XJG6hU+mVHIqWX7dqay80dX8Zq8=</Hash><Pid>89446-952-7795554-65905</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-113-594683-00-1033-7601.0000-1042011
    Installation ID: 003014504531377383593181650841673724662134358183610034
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R78C9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/5/2013 12:48:26 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:6:2013 17:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAHKJ62MIFEDNU8tzf3BXQCPoVwo9iPViaaFCgRI4u
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PTLTD         POWERNOW
      MATS            GBT           
      TAMG            GBT           GBT   B0
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I ask for the Windows Update data - and you post an MGADiag report?
      My Computer


 

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