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Windows 7: Dell not genuine

05 May 2013   #1

Windows 7 Professional 64bit
Dell not genuine

My brother got this Dell Latitude D430 for me, as well as another laptop, a Thinkpad T40. He activated and authenticated both laptops prior to visiting me. This laptop, the Dell Latitude, has been saying that Windows is not genuine. This is the only installation of Windows 7 Professional. My other laptop is running XP. Here is the diagnostic report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1D60AFA9-7573-4E3A-A70D-3CA6DDB7E319}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1D60AFA9-7573-4E3A-A70D-3CA6DDB7E319}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-391865991-3814237339-3528732739</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D430                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070521000000.000000+000</Date></BIOS><HWID>EACC3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>44E9BC5D84FBD86</Val><Hash>7l+LtPXKKt/jNOaYZJjCKnhHlSo=</Hash><Pid>89409-707-0985292-65922</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2772012
Installation ID: 017761626681097303749062183101383060406762242465836791
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 5/5/2013 7:37:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:29:2013 23:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M07    
  FACP            DELL          M07    
  HPET            DELL          M07    
  MCFG            DELL          M07    
  ASF!            DELL          M07    
  SLIC            DELL          QA09   
  TCPA            DELL          M07    
  SSDT            PmRef        CpuPm
What do I do?

Thank you for your help. :)

My System SpecsSystem Spec
05 May 2013   #2

Windows 7 Professional 64bit

ooops. I was supposed to post in a new thread. Sorry. Can this one be moved to its own thread?
My System SpecsSystem Spec
06 May 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Your installation is counterfeit - Windows has detected the use of a hacker's Activation Exploit.
The machine was built in 2007 - two years before Windows 7 was released - but claims to have a Windows7 SLIC table, which simply isn't possible.

Is there a COA sticker on the case? For which version and edition of Windows is it valid?
You need to reformat and reinstall - preferably using the manufacturer's proper Recovery media for the machine (which will probably be Vista Home Premium)
My System SpecsSystem Spec

06 May 2013   #4

7 x64

As noted above your brother install counterfeit versions of windows, more then likely on both systems. All dell computer do not need any activation if you use a dell branded os install disc or media of some type to install the os. Not sure about how Lenovo computer work.
My System SpecsSystem Spec
06 May 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You are misinformed.
ALL installations of Windows require activation - including Dell.
The activation of pre-installed Windows from large manufacturers occurs using the BIOS SLIC table, the manufacturer's OEM_SLP Key, and licenses built in to the OS itself. If any of those are missing, then activation fails, and alternative means - the COA Key - must be used to activate.

This machine is too old to support ANY Windows 7 OEM_SLP Key, be it from Dell, Lenovo, or anyone else.
My System SpecsSystem Spec
06 May 2013   #6

Windows 7 Professional 64bit

The original installation was for Windows Vista. He reformatted it to Win 7 Pro.
My System SpecsSystem Spec
06 May 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Unless he actually purchased a license for Windows 7, then the machine is only legally licensed for Vista - and you will have to reinstall that.
My System SpecsSystem Spec

 Dell not genuine

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