Message from Windows 7

wombat356 · 15 May 2013

My sister has a computer with an original Windows 7 Ultimate installed on it and the computer keeps coming up stating "Windows is not running genuine software", I do not understand this when the original disk was used to install Windows and we did put in the reg key when asked during installation.

The system is running a Gigabyte GA-G41MT-D3 with 4Gb Ram and 500Gb Hard drive.

Can someone please tell me what is happening here and if this can be fixed, any help appreciated.

Wombat

Golden · 15 May 2013

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

More detail: Windows Genuine and Activation Issue Posting Instructions

gregrocker · 15 May 2013

In addition is this factory preinstalled Win7 with a COA sticker on the PC? Did you input the Product Key from the sticker?

If not where did you get WIn7 and which Product Key was used to activate it?

WIn7 bought from any other than a reputable retailer can be counterfeit. If this is the case then your best bet is to insist on a refund, file a case with MS Customer Service which may provide you with a replacement copy if you cooperate with their investigation.

wombat356 · 15 May 2013

Golden said:

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

More detail: Windows Genuine and Activation Issue Posting Instructions

Thank you for trying to help me and here is the Windows report you asked for.

Wombat...

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {F3AEBD98-F409-4311-94AC-61325CD315AE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F3AEBD98-F409-4311-94AC-61325CD315AE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1672759153-4196510075-534579357</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41MT-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20100504000000.000000+000</Date></BIOS><HWID>EBB93607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57451</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-3081-7600.0000-1032013
Installation ID: 021961704971223622572595533226589692711073166881885712
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16/05/2013 10:02:03 AM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJSkigz5Ll+qdkjkBuhc5Ew29AEI90bK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
TAMG GBT GBT B0
SSDT PmRef CpuPm
SLIC HPQOEM SLIC-MPC

wombat356 · 15 May 2013

gregrocker said:

In addition is this factory preinstalled Win7 with a COA sticker on the PC? Did you input the Product Key from the sticker?

If not where did you get WIn7 and which Product Key was used to activate it?

WIn7 bought from any other than a reputable retailer can be counterfeit. If this is the case then your best bet is to insist on a refund, file a case with MS Customer Service which may provide you with a replacement copy if you cooperate with their investigation.

I got the Product Key from the packaging the disk came in.

Wombat...

gregrocker · 15 May 2013

But where did you buy the disk from?

If online do you have a link?

How long has it been installed and activated, and how long did it take to flag non-geniune?

wombat356 · 15 May 2013

gregrocker said:

But where did you buy the disk from?

If online do you have a link?

How long has it been installed and activated, and how long did it take to flag non-geniune?

My sister got the Windows 7 Ultimate from Harvey Norman store.

Wombat...

gregrocker · 15 May 2013

Please answer the other questions so we can help you best.

If you bought it at a major retailer then you really have nothing to worry about. They should make it good.

However we need to know if it activated when you first installed it, and if so how long it ran before saying it is Non Geniune.

How exactly was it installed?

Golden · 15 May 2013

Code:

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
TAMG GBT GBT B0
SSDT PmRef CpuPm
SLIC HPQOEM SLIC-MPC

This suggest a factory HP OEM install....it doesn't appear that the installation from the retail disk was installed. Can you confirm that the HDD was formatted, and then Windows reinstalled from the retail disk you got from Harvey Norman?

On the disk you bought from Harvey Norman, does it have the letters OEM on the disk anywhere?

wombat356 · 16 May 2013

gregrocker said:

Please answer the other questions so we can help you best.

If you bought it at a major retailer then you really have nothing to worry about. They should make it good.

However we need to know if it activated when you first installed it, and if so how long it ran before saying it is Non Geniune.

How exactly was it installed?

As I have stated it was purchased from Harvey Norman. It was installed onto a new, clean hard drive with nothing else on it. This was installed directly from the new Windows 7 disk, opened from the package and the Registration key was enter during installation and it ran for about 6 months before this started happening.

Wombat...