Unable to upgrade to IE10

hawtnet · May 27, 2013

IW seen a couple of other threads with simular problems but not one just like mine.

Gettings the awesome informative error 9C59 from Windows update when i try upgrading to IE10.

I downgraded to IE8 and then reinstalled IE9 and then tried IE10 but it failed again.

CheckSUR.log

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-27 13:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 208
 Found 8 errors
  CBS MUM Corrupt Total count: 8

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.cat

Outtake from CBS.log

Code:

2013-05-27 10:49:11, Info                  CSI    00000024 Component change list: 
2013-05-27 10:49:11, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-IEProxy, Version = 10.2.9200.16576, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat".

2013-05-27 10:49:11, Error                 CSI    00000026@2013/5/27:08:49:11.735 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-05-27 10:49:12, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152832# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-05-27 10:49:12, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152831# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-05-27 10:49:12, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152830# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-05-27 10:49:12, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #152582# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-05-27 10:49:12, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #152059# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-05-27 10:49:12, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #152058# 744916 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-05-27 10:49:12, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-05-27 10:49:12, Info                  CSI    0000002d@2013/5/27:08:49:12.031 CSI Transaction @0x1333720 destroyed
2013-05-27 10:49:12, Info                  CBS    Perf: Resolve chain complete.
2013-05-27 10:49:12, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-05-27 10:49:12, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

I have included Event viewer outtakes with the errors related to the installation and also what i found in my CBS logs.

Hope you can make any sens of the information i have collected so far.

hawtnet · May 30, 2013

I have tried all this but still the unable to get IE10 to install.

sfc /scannow
Windows repair
Remove .Net 4 (4.5)
Reinstalled .Net 4 (4.5)
Reinstalled IE9

Any help would be appriciated! :\

ICIT2LOL · May 30, 2013

Hello and welcome hawtnet you might try this too http://www.sevenforums.com/tutorials/433-disk-check.html

tom982 · May 30, 2013

Hello hawtnet, welcome to SevenForums! :party:

Your CBS log is failing to verify this security catalog:

C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

I don't have this file present on my computer to use as a replacement, but I can trace what update it originated from with a little further information:

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please

Tom

ICIT2LOL · May 30, 2013

Thanks Tom I saw the sfc and well I ma only into the simple stuff - glad you saw this one as those files were beyond me right now.

tom982 · May 31, 2013

ICit2lol said:
Thanks Tom I saw the sfc and well I ma only into the simple stuff - glad you saw this one as those files were beyond me right now.

My pleasure

I'm not entirely sure what's wrong with this file, but something is!

C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

hawtnet · May 31, 2013

Thanks alot for the answers guys!

About the file:
C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

I can't locate this at the moment, I might need to give you new CBS logs as much has been tried seens my last post.

tom982 · Jun 1, 2013

hawtnet said:
Thanks alot for the answers guys!

About the file:
C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

I can't locate this at the moment, I might need to give you new CBS logs as much has been tried seens my last post.

I need this file before I can assist you any further:

http://www.sevenforums.com/windows-updates-activation/291482-unable-upgrade-ie10.html#post2417446

Tom

Unable to upgrade to IE10

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