Computer states that no legitimate Windows is running

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  1. Posts : 5
    Windows 7 Home Premium x64
       #1

    Computer states that no legitimate Windows is running


    Hello all,

    This week we suddenly got notification that no legitimate Windows version was running (+ black background desktop). This is strange because we have purchased the computer in an electronic store and the computer has an official Windows license sticker with hologram. So, I re-activated the license key and Windows accepted it.

    My worries are that this happened so suddenly. I also scanned the computer with Malwarebytes and Bitdefender Internet Security 2013. Nothing was found except a few cookies.

    Can anyone explain how this could have happend. Should i take other precautions?

    Regards,

    RutgerNL
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    In order to completely troubleshoot Windows validation & activation issues, please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply

    More detail: Windows Genuine and Activation Issue Posting Instructions
      My Computer


  3. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Here the result of the tool.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q4W9R-4HR8R-C8XQY
    Windows Product Key Hash: KBpJmPXhaPVvn6R4iQEzYLZMJQc=
    Windows Product ID: 00359-OEM-9811817-11618
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6161BCCF-1C73-4CC5-83D8-5CAB5EC4D717}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6161BCCF-1C73-4CC5-83D8-5CAB5EC4D717}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8XQY</PKey><PID>00359-OEM-9811817-11618</PID><PIDType>8</PIDType><SID>S-1-5-21-3595917331-3183949900-3449954858</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20101105000000.000000+000</Date></BIOS><HWID>12D83E07018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versie van Software Licensing-service: 6.1.7601.17514
    
    Naam: Windows(R) 7, HomePremium edition
    Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 00359-00196-118-111618-02-1043-7601.0000-1672013
    Installatie-id016071326604116425396284648446073361715401019832682164
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
    Gedeeltelijke productcode: C8XQY
    Licentiestatus: licentie
    Resterend aantal nieuwe Windows-activeringen: 3
    Vertrouwde tijd: 16-6-2013 16:56:22
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:2:2013 17:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEYGZTiEjEidoYVAkyUn4XPXF0=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HPQOEM		SLIC-CPC
      FACP			HPQOEM		SLIC-CPC
      HPET			HPQOEM		SLIC-CPC
      MCFG			HPQOEM		SLIC-CPC
      OEMB			HPQOEM		SLIC-CPC
      SSDT			HPQOEM		SLIC-CPC
      GSCI			HPQOEM		SLIC-CPC
      SSDT			HPQOEM		SLIC-CPC
    Regards,
    RutgerNL
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Thanks. Sometimes issues with the licence store cause these sorts of issues you described, but I see no evidence of that in your MGADIAG report - it looks perfectly OK as far as I can tell.

    I'll ask NoelDP to look at this in case his more experienced eye picks up something - look for his reply.

    Regards,
    Golden
      My Computer


  5. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Thank you very much for your help Golden. Glad that people like you are present on the internet.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    No worries Rutger, And thanks for the compliment - hopefully Noel can shed more light on this when he gets a chance to visit.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I agree with golden - thrre is nothing amiss in the report. Is the notification still showing? If not, then the chances are it was simply a race condition which sorts itself out over time. Are youseeing other symptoms?
      My Computer


  8. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #8

    After I re-entered the Windows license code, nothing strange has turned up yet. No more notifications and the computer states that Windows has been activated. So I guess it looks good for now.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Sometimes it just needs a good kick :)
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Thanks Noel.

    Rutger, this issue isn't that unusual - it happened to me a while ago, and it just sorted itself out after I re-entered the code the same as you did. One of those strange anomalies, but its never happened again.
      My Computer


 
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