Unable to uninstall windows update KB2670838, error 0x80073701

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  1. Rsstn
    Posts : 8
    Windows 7 Home Premium 64bit
       New #1

    Unable to uninstall windows update KB2670838, error 0x80073701


    Hello,
    I play a lot of PC games, and in one particular game, I have been having a graphical glitch. This is apparently related to the Windows KB2670838 update, and many people on various forums have solved the problem by removing this update.
    I first tried removing the update from 'Programs and Features -> Installed updates', but get an error 0x80073701 'referenced assembly not found'.
    Instead I tried to uninstall using the command prompt 'wusu', then tried again in safe mode, and even tried uninstalling IE10, the apparent cause for this update in the first place.
    None of these attempts have succeeded for one reason or another, and I wondered if anyone has any help?
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  3. VistaKing
    Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       New #2

    Rsstn welcome to SevenForums

    when you ran wusa /uninstall /kb:2670838 did you run it inside an Elevated Command Prompt ?

    Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

    then type

    wusa /uninstall /kb:2670838 and press <ENTER>
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  4. Rsstn
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Yeah, when I used the command before, I ran it as administrator. But it still didn't work.
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  6. VistaKing
    Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       New #4

    Lets run a SFC /SCANNOW

    Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

    Inside the command prompt type in

    SFC /SCANNOW press <ENTER>

    :Note: There is a space after SFC :Note:

    Upload the CBS.LOG

    Location: C:\Windows\Logs\CBS\CBS.LOG
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  7. Rsstn
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    I already tried this whilst following one of the other instructions, but I've tried again.
    It only took about a second, and went straight from 0% to 'did not find any integrity violations'.

    Here is my CBS.log:
    Code:
    2013-06-21 08:01:42, Info                  CBS    Starting TrustedInstaller initialization.
2013-06-21 08:01:42, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-06-21 08:01:42, Info                  CSI    00000001@2013/6/21:07:01:42.912 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef0899849 @0x7fef08634e3 @0xffb0e97c @0xffb0d799 @0xffb0db2f)
2013-06-21 08:01:43, Info                  CSI    00000002@2013/6/21:07:01:43.336 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef08e6816 @0x7fef08b2aac @0x7fef08635b9 @0xffb0e97c @0xffb0d799)
2013-06-21 08:01:43, Info                  CSI    00000003@2013/6/21:07:01:43.422 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef21d8738 @0x7fef21d8866 @0xffb0e474 @0xffb0d7de @0xffb0db2f)
2013-06-21 08:01:43, Info                  CBS    Ending TrustedInstaller initialization.
2013-06-21 08:01:43, Info                  CBS    Starting the TrustedInstaller main loop.
2013-06-21 08:01:43, Info                  CBS    TrustedInstaller service starts successfully.
2013-06-21 08:01:43, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2013-06-21 08:01:43, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2013-06-21 08:01:43, Info                  CBS    SQM: Requesting upload of all unsent reports.
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-06-21 08:01:43, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-06-21 08:01:43, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-06-21 08:01:43, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2013-06-21 08:01:43, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x194fb10
2013-06-21 08:01:43, Info                  CSI    00000006 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-06-21 08:01:43, Info                  CSI    00000007 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2013-06-21 08:01:43, Info                  CSI    00000008@2013/6/21:07:01:43.974 CSI perf trace:
CSIPERF:TXCOMMIT;585
2013-06-21 08:01:43, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-06-21 08:01:43, Info                  CBS    Startup processing thread terminated normally
2013-06-21 08:01:44, Info                  CSI    00000009 CSI Store 1856112 (0x00000000001c5270) initialized
2013-06-21 08:01:44, Info                  CSI    0000000a [SR] Verifying 0 components
2013-06-21 08:01:44, Info                  CSI    0000000b [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    0000000c Repair results created:
POQ 0 starts:
 
POQ 0 ends.
2013-06-21 08:01:44, Info                  CSI    0000000d [SR] Verify complete
2013-06-21 08:01:44, Info                  CSI    0000000e [SR] Repairing 0 components
2013-06-21 08:01:44, Info                  CSI    0000000f [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    00000010 Repair results created:
POQ 1 starts:
 
POQ 1 ends.
2013-06-21 08:01:44, Info                  CSI    00000011 [SR] Repair complete
2013-06-21 08:01:45, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130621070142.cab.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Odd - I've never seen so short a log!
    Please post the entire CBS folder - you'll need to zip it, then perhaps strip out the oldest CBSPersist file(s) to get it inside the forum's posting limits.
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  10. Rsstn
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Hi there, thanks for looking in,
    Here's the whole CBS file (I didn't have to remove anything).
    Thanks,
    Ross.
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Here's the relevant bit from the earlier log....
    Code:
     Line 68383: 2013-06-22 12:40:09, Error                 CSI    000000f3@2013/6/22:11:40:09.204 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea
    I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!
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  12. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #9

    NoelDP said:
    Here's the relevant bit from the earlier log....
    Code:
     Line 68383: 2013-06-22 12:40:09, Error                 CSI    000000f3@2013/6/22:11:40:09.204 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea
    I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!
    Got to keep this short but wanted to pop in before I get my head down.

    Buggered COMPONENTS hive :) Worth a double check though.
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Thanks, Tom! (have a good holiday :))

    Rsstn - please upload your COMPONENTS file so I can see how bad it is....

    Open Windows Explorer.
    Navigate to the
    C:\Windows\System32\config
    folder - you should find a large COMPONENTS file (no extension)
    copy it to your desktop, then Zip the copy, and upload it to your SkyDrive/DropBox or other favoured fileshare site, and post a link in your reply.
    Last edited by NoelDP; 23 Jun 2013 at 06:38. Reason: typo
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