Error WINDOWS 7 7601 BUILD NOT GENUINE. No idea how to fix this.

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    derekimo said:
    Welcome to the forum,

    They should be along when they log in, we have the best in the business. :)
    ...and very nearly the ONLY ones in the business!
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #12

    NoelDP said:
    derekimo said:
    Welcome to the forum,

    They should be along when they log in, we have the best in the business. :)
    ...and very nearly the ONLY ones in the business!
    Very true, busy crew you guys are.
      My Computer


  3. Posts : 24
    windows home premium
    Thread Starter
       #13

    derekimo said:
    NoelDP said:
    derekimo said:
    Welcome to the forum,

    They should be along when they log in, we have the best in the business. :)
    ...and very nearly the ONLY ones in the business!
    Very true, busy crew you guys are.
    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG QUERY HKU
    
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-1991720199-3031126150-2799479697-1003
    HKEY_USERS\S-1-5-21-1991720199-3031126150-2799479697-1003_Classes
    HKEY_USERS\S-1-5-18
    
    C:\Windows\system32>REG QUERY HKU\S-1-5-20
    
    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System
    
    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
    
    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    
    
    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList\S-1-5-20"
    ERROR: The system was unable to find the specified registry key or value.
    
    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-1991720199-3031126150-2799479697-1001
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-1991720199-3031126150-2799479697-1003
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-1991720199-3031126150-2799479697-501
    
    C:\Windows\system32>
    Did I do that right?
      My Computer


  4. Posts : 24
    windows home premium
    Thread Starter
       #14

    BTW, thanks for choosing to try and help:)
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    :)
    Looks like we got at least one of the causes first time out - or to be more accurate, three of the causes!

    All the Service accounts are missing from the ProfileList Key.

    I'll work up a fix and post it shortly - then we'll see if it works :).
      My Computer


  6. Posts : 24
    windows home premium
    Thread Starter
       #16

    Man, you are a god. haha. You have no idea how little I know about this stuff. Yes, I can use one, but when it breaks - I'm clueless.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    ... didn't realise I'd already done a fix for this exact situation.....


    Please copy the code inside the box to a Notepad file, and save as 'profilelist.reg'

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18]
    "Flags"=dword:0000000c
    "State"=dword:00000000
    "RefCount"=dword:00000001
    "Sid"=hex:01,01,00,00,00,00,00,05,12,00,00,00
    "ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\
      00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\
      5c,00,63,00,6f,00,6e,00,66,00,69,00,67,00,5c,00,73,00,79,00,73,00,74,00,65,\
      00,6d,00,70,00,72,00,6f,00,66,00,69,00,6c,00,65,00,00,00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19]
    "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\
      00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\
      72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,6f,00,63,00,61,00,6c,\
      00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00
    "Flags"=dword:00000000
    "State"=dword:00000000
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20]
    "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\
      00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\
      72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4e,00,65,00,74,00,77,00,6f,\
      00,72,00,6b,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00
    "Flags"=dword:00000000
    "State"=dword:00000000
    
     
     
    
    


    Once saved, right-click on the file, and select Merge.

    You should get a couple of warnings, accept them.
    You should get a Success message - OK that, then reboot.



    Post a new MGADiag report.
      My Computer


  8. Posts : 24
    windows home premium
    Thread Starter
       #18

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2BB1EB54-3ED2-485E-A797-FFE797617A97}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2BB1EB54-3ED2-485E-A797-FFE797617A97}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1991720199-3031126150-2799479697</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100726000000.000000+000</Date></BIOS><HWID>AD1D3A07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>67D3F0C23839DB0</Val><Hash>WCxo19xp9m+L4Pt6NNG951Wirlw=</Hash><Pid>81602-OEM-6872847-55636</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1762013
    Installation ID: 021636412012352771074715744213493223333235857500323335
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/25/2013 7:56:46 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:7:2013 16:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GFw/dqFqEJyt2I66pq8TVxd
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09    
      FACP            DELL          WN09   
      HPET            DELL        WN09
      MCFG            DELL        WN09
      SSDT            AMICPU        PROC
      SLIC            DELL          WN09   
      OSFR            DELL          M08
    This is what I got.

    A couple of things. The message in the corner of the screen saying things weren't genuine is GONE. However, my screen is still black. I also should have mentioned on boot up for the last little while I was getting an error something about checking a file and NTFS. Does that make any sense? This comes up on a black screen and looks like the command prompt type letters.

    What's the next step? THANKS!!!
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #19

    Dave, the fix looked like it worked perfectly......I see no errors in the MGADIAG report, and as you confirmed no more non-genuine message.

    When you say "screen is black", do you mean your desktop? Can you please attach a screen capture image of what you are seeing using this guide:

    Screenshots and Files - Upload and Post in Seven Forums

    The "command prompt letters flashing" after bootup sounds like Windows is performing a chkdsk.....we can sort that out later, lets look at the screen capture image first.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    The black background is normal - you simply have to re-Personalize your screen to get the wallpaper/background back again.

    Otherwise, you're fine. Are you getting a Disk Check warning every time you boot, or was it only that once? Did you allow the check to run? (if not, you'll get the warning every time until you do)
      My Computer


 
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