Windows 7: Cloned disk results in msg "This copy of windows is not genuine"

AnnP · 11 Jul 2013

Hi,

I have a two-week old, custom built desktop with a genuine OEM version of Windows 7, operating Office 2010. The 'system' sits on an internal SSD and all my documents and files sit on a separate internal disk. One aspect of my backup and recovery strategy is to create a clone of both disks using Norton Ghost 15. These clone disks sit in one drawer each of my PC and can be easily removed and stored for emergency purposes. The idea is that if my PC is ever stolen etc., I have duplicate disks that I can use in a to-be-purchased PC, which will allow me to get back on board quickly. I have been using this strategy for years with my prior computer running XP (only one internal disk) and this all worked beautifully. However, this strategy has appeared not to work with the new computer and has caused a problem as follows.

I first created a clone of the SSD and that completed without any errors. The next day, I tried to repeat this and I received a message 'Can't clone while Windows is running.' I realised from this and a bit of exploration that Windows had booted off the clone, rather than the SSD. In the process, the drive letters were swapped, but as the drives are different sizes, it was clear which was which. The guy who built the PC said that this happened because he had not stipulated a disk booting priority in the bios. Be that as it may, when I now try to start the computer with only the SSD in place, the computer goes through a bit of a process regarding my 'personal settings' and ends up displaying a blue screen with the message in the bottom right-hand corner:

Windows 7
Build 7601
This copy of windows is not genuine.

At this point I can't do anything. If I turn off the computer, insert the clone copy of the SSD into one of the desktop's drawers (so that both the SSD and the clone are connected to the motherboard) I can then start the computer. However, I want the SSD to be the one that boots and the clone to sit off somewhere safe and sound for an emergency.

First I need to get the SSD working again. Any thoughts on how to get the copy of Windows 7 on the SSD recognised as genuine?

Next, I need to sort out the boot priority and then see if a clone of the SSD will boot up if asked to (not automatically). My worry is that the clone will then show the message that its copy of Windows 7 is not genuine. Is this likely? If so, is there some way to overcome this? If not, then my recovery strategy is not viable and I'll need to do something else. It is not the only thing I do in case of an emergency, but I'm super cautious and like the option this aspect offers.

I hope all this detail is okay. I'm not that computer savvy and don't know what detail will help and what detail is superfluous.

Thanks in anticipation, Ann

Below are the diagnostic results when I boot from the clone:

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V4DHH-TBMM4-XGVP7
Windows Product Key Hash: XVNN1gLwaZrHSXYHmFdT3X4q8EI=
Windows Product ID: 00359-OEM-8704081-31699
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {90A2557B-93D8-4AAB-8D5D-77C892D9BBDB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90A2557B-93D8-4AAB-8D5D-77C892D9BBDB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XGVP7</PKey><PID>00359-OEM-8704081-31699</PID><PIDType>3</PIDType><SID>S-1-5-21-694101642-72839346-884240213</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.7</Version><SMBIOSVersion major="2" minor="7"/><Date>20121024000000.000000+000</Date></BIOS><HWID>68F03A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-040-831699-02-3081-7601.0000-1782013
Installation ID: 019260472032102404555386896416229205852251484164425674
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XGVP7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/07/2013 10:51:27 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln2UAZa9EsJGP8gbQEwCW7PGCmCWYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  FPDT   ALASKA  A M I
  SSDT   Intel_  AoacTabl
  SSDT   Intel_  AoacTabl
  SSDT   Intel_  AoacTabl
  SSDT   Intel_  AoacTabl
  DMAR   INTEL   SNB

Golden · 12 Jul 2013

I dont see an obvious problem with the MGADIAG report....was the report generated when you booted from the SSD that displays the non-genuine notification?

AnnP · 12 Jul 2013

Hi Golden,
Thanks for your reply. This diagnostic is from booting with the clone. The SSD won't boot, so not sure how to get diagnostics for it. Is there a way of getting diagnostics following the blue screen with the '...not genuine...' message?
Cheers,
Ann

Golden · 12 Jul 2013

When you boot from the SSD you get a blue screen with the non-genuine notification. This means that it has booted to Windows.....just run the MGADIAG report as normal once you have booted.