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Auth returns invalid key on Vista OEM -> 7 clean update
Hi there.
PC is Dell box and came with Vista Home Basic OEM. Hard drive has died and so I've replaced it. I don't have installation media for Vista. I've purchased 7 update (English_Windows_7_Professional_SP1_W64_X17-59186.img) from my work to use instead. They are a UK University and have a deal with Microsoft for cheaper licenses for staff.
Install went fine but refuses to activate. Get "invalid key". I've contacted Microsoft by phone but the rather unhelpful lady told me the _only_ way was to reinstall Vista and then upgrade to 7. I thought someone may be able to help here as a) I don't have the media for Vista and b) I'd prefer a fresh install anyway.
MGA details:
Any help would be gratefully received.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-CM74G-RPHKF-PW487 Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY= Windows Product ID: 00371-177-0000061-85296 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85296</PID><PIDType>5</PIDType><SID>S-1-5-21-1895959469-2302638636-2806840924</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 740 Enhanced</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.2.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091103000000.000000+000</Date></BIOS><HWID>DA2A3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-177-000006-00-2057-7601.0000-2082013 Installation ID: 018853265363114536804166381834758956260690632620202876 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: PW487 License Status: Initial grace period Time remaining: 43080 minute(s) (29 day(s)) Remaining Windows rearm count: 2 Trusted time: 27/07/2013 04:14:55 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEA6GF6SnS1fA/84DoeFsZiPUzF8GjI9A== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL bMk FACP DELL bMk HPET DELL bMk BOOT DELL bMk MCFG DELL bMk SSDT PTLTD POWERNOW ASF! DELL bMk SLIC DELL bMk
ATB
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Cheers,
Darren
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