Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

Hello malon015,

Sorry for the delay! I was on holiday and got back yesterday. It's been a while since your last set of logs so I would like to get some fresh ones before we continue :)


Can you zip up your CBS folder and attach it to your post please, as well as your WindowsUpdate log?


C:\Windows\Logs\CBS
C:\Windows\WindowsUpdate.log

Tom

Another holiday? to recover from the last one?

Thanks, Tom!

Hi malon015,

Strangely, your CBS log is useless here. Usually that's the one with the most information but we're going to have to work off the WindowsUpdate.log instead.

Code:

2013-08-28	12:57:43:263	1104	f8c	Setup	WARNING: Cbs StartSession, error = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Setup	FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Setup	FATAL: SelfUpdate check failed, err = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	  * WARNING: Skipping scan, self-update check returned 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	  * WARNING: Exit code = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	*********
2013-08-28	12:57:43:263	1104	f8c	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-08-28	12:57:43:263	1104	f8c	Agent	*************
2013-08-28	12:57:43:263	1104	f8c	Agent	WARNING: WU client failed Searching for update with error 0x80004002
2013-08-28	12:57:43:263	1104	f54	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {A30CFE01-4AFB-4952-AD88-91371984A151}]
2013-08-28	12:57:43:263	1104	f54	AU	  # WARNING: Search callback failed, result = 0x80004002
2013-08-28	12:57:43:263	1104	f54	AU	  # WARNING: Failed to find updates with error code 80004002
2013-08-28	12:57:43:263	1104	f54	AU	#########
2013-08-28	12:57:43:263	1104	f54	AU	##  END  ##  AU: Search for updates [CallId = {A30CFE01-4AFB-4952-AD88-91371984A151}]
2013-08-28	12:57:43:263	1104	f54	AU	#############
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:43:263	1104	f54	AU	AU setting next detection timeout to 2013-08-28 22:57:43
2013-08-28	12:57:43:263	1104	f54	AU	Setting AU scheduled install time to 2013-08-29 08:00:00
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:48:270	1104	f8c	Report	REPORT EVENT: {75711CEF-DDB6-45F0-8164-63544F0D5CEE}	2013-08-28 12:57:43:263-0500	1	148	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	80004002	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80004002.
2013-08-28	12:57:48:270	1104	f8c	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-28	12:57:48:270	1104	f8c	Report	WER Report sent: 7.6.7600.256 0x80004002 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged
2013-08-28	12:57:48:270	1104	f8c	Report	CWERReporter finishing event handling. (00000000)

Have you tried reinstalling the Windows Update Client?


Windows Update error 80004002


Tom

Tom - that's only v.226, rather than the v.256 that's currently failing
I don't believe there's an officially available download of v.256?

NoelDP said:

Tom - that's only v.226, rather than the v.256 that's currently failing
I don't believe there's an officially available download of v.256?

Oops! Let's try replacing the lot manually then, hopefully that would narrow it down to a registry problem.


Windows Update Package Replacement


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
   
   
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
   
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/...5/Packages.zip


Tom