Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

Hi malon,

Any luck with Windows Update?


Tom

I'm no expert on WU.logs
the thing that strikes me there is the number of errors similar to these...

Code:

2013-09-05 13:49:39:500  972 1500 Agent WARNING: Failed to evaluate Installed rule, updateId = {72289E8B-60C3-4DC9-9EFD-4B221A4C1263}.200, hr = 80004002
2013-09-05 13:49:39:502  972 1500 Agent WARNING: Failed to evaluate Installable rule, updateId = {72289E8B-60C3-4DC9-9EFD-4B221A4C1263}.200, hr = 80004002

That looks to me as if a whole registry key is missing - but Tom is much better at this than I am!

That looks to me as if a whole registry key is missing - but Tom is much better at this than I am!

Saying things like that makes me actually have to live up to them now I'm not far off hitting my head on my desk over this, so if you have a suspicion about a solution feel free to give it a go. One way or another, we'll fix this!

How long has this problem been going on for? The Windows Update Agent was updated from 7.5.7601.17514 to 7.6.7600.256 on the 5th May 2013, so something may have gone wrong then, though everything looks perfectly normal in your CBS log.

Code:

2013-05-05 05:11:07, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_0.0.0.0_none_bef6e8a66398b19c (7.6.7600.256), elevation:32, lower version revision holder: 7.5.7601.17514
2013-05-05 05:11:07, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.256_none_66110e7f0b087d75, elevate: 32, applicable(true/false): 1
2013-05-05 05:11:07, Info                  CBS    Appl: SelfUpdate detect, component: amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.256_none_66110e7f0b087d75, elevation: 32, applicable: 1
2013-05-05 05:11:07, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Update: ActiveX, Applicable: Applicable, Disposition: Installed
2013-05-05 05:11:07, Info                  CBS    External EvaluateApplicability, package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, package applicable State: Installed, highest update applicable state: Installed, resulting applicable state:Installed
2013-05-05 05:11:07, Info                  CBS    Session: 30296440_3690385583 initialized by client WindowsUpdateAgent.
2013-05-05 05:11:07, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.0.6000.16386, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2013-05-05 05:11:07, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385, state: Superseded
2013-05-05 05:11:07, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514, state: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, disposition state from detectParent: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: Evaluating package applicability for package WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: Evaluating package applicability for package WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2013-05-05 05:11:07, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Superseded
2013-05-05 05:11:07, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256, disposition state from detectParent: Installed
2013-05-05 05:11:07, Info                  CBS    Appl: Evaluating package applicability for package WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed

Export registry as hive

1. Click on the Start button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
   
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file CBS (with no file extension) and save it to your Desktop.

Zip up this file and attach it to your next post please. If it is too big, which it probably will be, then upload it to SendSpace and send me the link please :)

Tom

Hi malon,

I think I'm onto something here :) Two of the packages associated with the Windows Update Client were marked as being partially installed, when they are fully installed:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
5. Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.