Here's a small selection of the errors in the windowsupdate.log file....
Code:
2013-07-31 08:58:23:106 748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {5ECDF62D-F904-4D2C-956D-6F13359C79B6}.102, hr = 80004002
2013-07-31 08:58:23:106 748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {F19B241B-022E-4C06-B2E2-9B54C3A8F861}.201, hr = 80004002
2013-07-31 08:58:23:106 748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {F19B241B-022E-4C06-B2E2-9B54C3A8F861}.201, hr = 80004002
2013-07-31 08:58:23:106 748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {9207D793-1E5C-40D4-A9AF-D47245B18153}.102, hr = 80004002
2013-07-31 08:58:23:106 748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {9207D793-1E5C-40D4-A9AF-D47245B18153}.102, hr = 80004002
2013-07-31 08:58:23:122 748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {49A220F9-1BAA-41A6-B6C1-E5B90DF2428B}.202, hr = 80004002
Code:
2013-07-30 04:00:14:169 488 1e50 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-07-30 04:00:14:840 488 1e50 Setup WARNING: Cbs StartSession, error = 0x80004002
2013-07-30 04:00:14:840 488 1e50 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80004002
2013-07-30 04:00:14:840 488 1e50 Setup FATAL: SelfUpdate check failed, err = 0x80004002
2013-07-30 04:00:14:840 488 1e50 Agent * WARNING: Skipping scan, self-update check returned 0x80004002
2013-07-30 04:00:14:855 488 1e50 Agent * WARNING: Exit code = 0x80004002
Please run the following commands, and post the results....
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" /S
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.