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Windows 7: Check for Updates fails 80073712

01 Aug 2013   #1
GerryWolfe

Windows 7 home premium 64bit
 
 
Check for Updates fails 80073712

HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT

Ran CHKDSK /R, no issues found.
SFC /SCANNOW fails, "Windows Resource Protection could not perform the requested operation". Same thing when run in safe mode.
Ran the hotfix, no change.
CBS log attached.

Any assistance gratefully accepted!
)


My System SpecsSystem Spec
.
03 Aug 2013   #2
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi GerryWolfe, welcome to the forums!

0x80073712 is a very nasty error and I'm not very hopeful this is fixable, but let's have a look.


If you navigate to C:\Windows\system32\config, you will see most of your registry hives. There will, or at least should, be a file in there called components, how big is it?


Tom
My System SpecsSystem Spec
03 Aug 2013   #3
GerryWolfe

Windows 7 home premium 64bit
 
 

COMPNENTS is 256KB.
My System SpecsSystem Spec
.

03 Aug 2013   #4
richnrockville

Windows 7 Pro x64 SP1
 
 

GerryWolfe, welcome to the windows 7 forum.

One thing comes to mind. Have You installed Service Pack1 on your computer?

Rich
My System SpecsSystem Spec
03 Aug 2013   #5
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by GerryWolfe View Post
COMPNENTS is 256KB.
Have you got any System Restore points from before this problem started? A components hive should be in the region of 40-60MB, depending on the number of updates installed. I've seen quite a lot of these problems recently, where the hive is completely destroyed beyond repair. Unless you have a restore point (or a full disk backup etc.), the only way you can recover from this is to cut your losses and do a repair install:

Repair Install


Quote   Quote: Originally Posted by richnrockville View Post
GerryWolfe, welcome to the windows 7 forum.

One thing comes to mind. Have You installed Service Pack1 on your computer?

Rich
He does :) The second line of the CBS log shows the path of the servicing stack that's currently loaded on the computer:




Code:
2013-07-29 08:41:50, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll

Note the version number; 6.1.7601 is Windows 7 SP1, 6.1.7600 is Windows 7 RTM :)


But he won't be able to install an update ever again until the components hive is fixed.
My System SpecsSystem Spec
03 Aug 2013   #6
GerryWolfe

Windows 7 home premium 64bit
 
 

Tried to do the SP1 install, failed, no error codes given.
So... how does one fix the components hive???

Thanks to all who are responding... hope to get to the stage where I can be a "giver" on this site instead of a "taker"!
My System SpecsSystem Spec
04 Aug 2013   #7
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by GerryWolfe View Post
Tried to do the SP1 install, failed, no error codes given.
So... how does one fix the components hive???

Thanks to all who are responding... hope to get to the stage where I can be a "giver" on this site instead of a "taker"!
You will never be able to install an update again until you have a functional components hive, so save yourself the time and don't bother trying :) It's impossible.


I already told you how to fix this:


Quote:
Have you got any System Restore points from before this problem started? A components hive should be in the region of 40-60MB, depending on the number of updates installed. I've seen quite a lot of these problems recently, where the hive is completely destroyed beyond repair. Unless you have a restore point (or a full disk backup etc.), the only way you can recover from this is to cut your losses and do a repair install:

Repair Install
My System SpecsSystem Spec
04 Aug 2013   #8
GerryWolfe

Windows 7 home premium 64bit
 
 

I don't have any restore points prior to the issue.
Ran the repair from DVD, it said it made some fixes, reran the repair and it found no probs. It created a "restored" version on another partition. I booted from this, it said there were a few updates available and I succesfully installed them.
Went back to do a check for updates, it failed again with the same error code.

All of a sudden Ubuntu is looking good...
0:)
My System SpecsSystem Spec
04 Aug 2013   #9
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by GerryWolfe View Post
I don't have any restore points prior to the issue.
Ran the repair from DVD, it said it made some fixes, reran the repair and it found no probs. It created a "restored" version on another partition. I booted from this, it said there were a few updates available and I succesfully installed them.
Went back to do a check for updates, it failed again with the same error code.

All of a sudden Ubuntu is looking good...
0:)
Are you sure you followed every step of the tutorial? The steps you describe don't sound like the repair install procedure, and I know a repair install fixes this so the error shouldn't be there any more.


Repair Install
My System SpecsSystem Spec
05 Aug 2013   #10
GerryWolfe

Windows 7 home premium 64bit
 
 

Don't have a Win7 SP1 DVD, don't have Win7 install DVD. Gateway DX4830 had a restore partition on the orignal HDD. I created a repair DVD from it. Used XXClone for image copies weekly, on a second HDD..
Orignal HDD failed, I got Win7 back from the second HDD.
Win7 is currently on SSD.
Can I fix from the repair DVD I created from the original Win7? I created this the first day after I bought the DX4830. This is the repair DVD I referrred to previously.

Thanks again for the help!!!
My System SpecsSystem Spec
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