*Only* IE10 install fails in Windows Update

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  1. Posts : 24
    XP Home, Pro, 98SE, 7 home premium, and Debian Linux
       #1

    *Only* IE10 install fails in Windows Update


    First of all, I'm new here, so try to be patient as I stumble through the rules.
    Normally I'm pretty good at fixing software issues, but this one has me stumped.

    I have a machine running Win7 h/p which seems to have installed any other updates fine, but always chokes on IE10, throwing "Code 9C59 Windows Update encountered and unknown error."
    (As a side note, I've *never* seen it encounter a *known* error.)

    What I have done with no success:
    Renamed the SoftwareDistribution folder.
    Turned off Norton's 360.
    Uninstalled IE9 and reinstalled (it said I had a newer version of IE9 installed *after* I had removed it and rebooted!)
    Tried downloading and running the redistributable installer for IE10.

    All failed. I have since downloaded and run SURT, run an sfc scan, and checked the Windows error log while I waited. There are loads of instances of this in the event viewer:

    "Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems."

    I compressed a copy of the CBS folder and attached it.
    Thanks in advance for any help.
    Greg

      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The errors from the CheckSUR log are these....
    Code:
    Unavailable repair files:
     servicing\packages\Package_1_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_2_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_for_KB2817183_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_1_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_2_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_for_KB2817183_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat
    The CBS.log appears to be incomplete - it ends a lot earlier than it should do - but still shows the following error....
    Code:
    2013-08-06 14:30:23, Info                  CSI    0000009d [SR] Beginning Verify and Repair transaction
    2013-08-06 14:30:24, Info                  CSI    0000009e [SR] Cannot repair member file [l:20{10}]"csrsrv.dll" of Microsoft-Windows-Csrsrv, Version = 6.1.7601.18113, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    Please reboot and post the new CBS folder - meanwhile I'll try and produce a fix protocol for the CheckSUR errors.
      My Computer


  3. Posts : 24
    XP Home, Pro, 98SE, 7 home premium, and Debian Linux
    Thread Starter
       #3

    Thanks, NoelDP. The Windows\Logs\CBS folder is just over 5MB in size. When zipped, it's 4.69MB. Nothing seemed to go wrong during the copy/packing process. Weird. Anyway, here's another copy fresh out of the oven.

    Again, thanks for the reply. It is truly appreciated.

    Greg
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Sorry for the delay - I will get to it, I promise!
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I've uploaded a file - glraa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder glraa in the same place.
    Open this folder - there should be one folder inside it ( Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  6. Posts : 24
    XP Home, Pro, 98SE, 7 home premium, and Debian Linux
    Thread Starter
       #6

    Thanks, NoelDP, and I apologize for the time delay. I had to set this machine aside for a while and return to my "organic life" for a while.
    Just as a point of interest, I had to create the CheckSur, Servicing, and Packages folders.

    Attached are the latest log files.

    I appreciate your time.

    Greg
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Hmm - looks like I misplaced a file somehow -

    Code:
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18105_none_172530ffb11d766c 
    Summary:
    Seconds executed: 773
     Found 5 errors
     Fixed 3 errors
      CSI Payload File Missing Total count: 1
      CBS MUM Missing Total count: 4
      Fixed: CBS MUM Missing.  Total count: 3
      Fixed: CBS Paired File.  Total count: 4
    Unavailable repair files:
     servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
    I'll try and catch up with everything and post a fix for both the remaining errors, later today.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    I've uploaded a file - glrab.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder glrab in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    ALSO


    I've uploaded a file - glrac.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\glrac
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\glrac
    or
    DIR E:\glrac


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\glrac <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.
      My Computer


  9. Posts : 24
    XP Home, Pro, 98SE, 7 home premium, and Debian Linux
    Thread Starter
       #9

    OK, sorry for the delay, NoelDP.
    Attached are the CBS logs from after the first step (glrab)

    I'll be doing the second step next, and will upload soon.

    Thanks,
    Greg
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Great - that's fixed the problem with the MUM/CAT files, now all we need it the win32k.sys file replacement to work :)
      My Computer


 
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