Unable to perform Windows Updates

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  1. Posts : 136
    Windows 7
       #1

    Unable to perform Windows Updates


    Hi guys,

    I have a win7 machine which is unable to perform windows updates and has other issues.(Windows error: Unknown Publisher on windows files)
    Each time I try to perform an update I get an error message. It doesn't matter whether I do one update at a time or all. The error messages are not the same for each time I try.
    I'm guessing the two issues are related but am struggling to find a solution.

    Sean.
      My Computer

  2.   My Computer


  3. Posts : 136
    Windows 7
    Thread Starter
       #3

    Thanks for the links gregrocker, I'll give them a go.

    Sean
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Please follow the Windows Update Posting Instructions and post the requested data
      My Computer


  5. Posts : 136
    Windows 7
    Thread Starter
       #5

    NoelDP said:
    Please follow the Windows Update Posting Instructions and post the requested data
    Yes I know, I've already been rapped over the knuckles for my post. I'll use the links given and see how I go.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    BSeanD I have been reading your post from the first of the year and none were finished.
    Were any of those previous problems fixed?

    Doing this would also be helpful to those who are trying to help you.

    By Brink.
    System Info - See Your System Specs
      My Computer


  7. Posts : 136
    Windows 7
    Thread Starter
       #7

    Ok here's what I have done. I've used the scannow command but it didn't find anything, I ran it a few times as it recommended to do so.
    I tried the windows update reset but that didn't work either.
    It's a bit hard to get access to the machine as it's in another state and is used for much of the day. I would really like to be able to get my hands on it but unfortunately I can't.

    I'm reading through the post given to me by the moderator, hopefully I'll get a chance today to get access to the machine.
      My Computer


  8. Posts : 136
    Windows 7
    Thread Starter
       #8

    Well I'm unable to fix this machine remotely, really wish I could get my hands on it, so I have to someone in to look at it for me. I'll post any info I can when it's done.
      My Computer

  9.    #9

    Did you run the System Update Readiness tool? Post back the CBS log.

    If this does not fix it I would do a Repair Install. Be sure to turn everything off at startup in msconfig>Startup and >Services after Hiding All MS Services. Read closely what is involved so you can have your partner ready on the other end to support it once it goes into boot mode.
      My Computer


  10. Posts : 136
    Windows 7
    Thread Starter
       #10

    gregrocker said:
    Did you run the System Update Readiness tool? Post back the CBS log.

    If this does not fix it I would do a Repair Install. Be sure to turn everything off at startup in msconfig>Startup and >Services after Hiding All MS Services. Read closely what is involved so you can have your partner ready on the other end to support it once it goes into boot mode.
    Didn't get a chance too gregrocker. Out of my hands now but I'm hoping to get information on what is done.
      My Computer


 
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