Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed

17 Aug 2013   #1

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony
Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed

I'm using Windows 7 Ultimate retail copy since around 2010 in my home desktop pc and today (17/8/2013) I upgrade 3 components of my PC which is Processor (Intel i3 3220) + Motherboard (Gigabyte B75M D3H) + RAM (8GB Gskill Ripjaws), but the HDD is the same but I format it.

Here are those thing - (previous one can be visible under My System Specs)

Attachment 281912

Now the fact these past year during my usage of the copy of Win 7 Ultimate 64 bit , as I remember I format my home pc one or two times and after re-format / installation the activation took place very easily which is automatic online activation.

But Today it is not, So is the reason creating of this thread. In these past years I bought one Laptop with Win 7 Home premium and one Netbook with Win 7 Home basic. I upgrade those laptop/netbook's HDD eventually and I did the phone activation and it went smoothly in one try.

But today since afternoon I can't able to activate my retail copy - once I punch nine set of installation ID the automated voice instruct me to wait and the phone call get disconnected. Like the system forcefully try to cut me down and it happen at least 14 times.

As I from India there is no SMS service available and out of 3 number given Activation window only 1 number working which is 1800 102 1100 and I try the suggested way like not to press anything so that I can talk to some operator but none in luck.

I'm getting this Error code if I click 'Show me details of error....'

Attachment 281911

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-T8DKJ-GY7M7-BBTBR
Windows Product Key Hash: 7scR78CnMZzzgI50vQaU57Cry/A=
Windows Product ID: 00426-406-0053114-85892
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {BB64444B-330B-41D9-84F4-C306099BD89C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BB64444B-330B-41D9-84F4-C306099BD89C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBTBR</PKey><PID>00426-406-0053114-85892</PID><PIDType>5</PIDType><SID>S-1-5-21-2954058421-1480434422-3893765259</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="7"/><Date>20130227000000.000000+000</Date></BIOS><HWID>8AB83607018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-406-005311-00-16393-7600.0000-2292013
Installation ID: 019661983503026981472561066544793055221102925993730080
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: BBTBR
License Status: Initial grace period
Time remaining: 42900 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 17/08/2013 7:11:08 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable

My System SpecsSystem Spec
18 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You need to speak to an operator....

telephone activation (operator calls)
Click on the Start button
in the Search box, type
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
19 Aug 2013   #3

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony

Thank you NoelDP,

Just activate my copy of Win7 Ultimate by calling to helpline and the automated voice reject me to give confirmation ID as usual.

After talking to a human voice at first they ask my name/location/mobile no/email id and then they ask what is the problem,after telling the Installation ID for two times they provide the confirmation ID and immediately it activated. Hope it stay that way.

Though I recorded the whole calls at my Andriod. But installation ID change today which was previously different (Sat-Sun).

I'm stuck with this hazards for two days as Indian Microsoft Customer Care Working hours Mon-Fri 9 AM - 9 PM.

So no luck if a user upgrade his computer during weekend and if he Genuine Windows retail copy user.
My System SpecsSystem Spec

19 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Windows 7 gives you 30 days to activate, so it's not the problem that it would be with Windows 8 :)

I'm surprised that India is working those hours, since most of the rest of the world appears to connect to Indian call-centers for activation assistance! (at least to judge from the accents on the other end of the phone)

At least you're sorted now.

Good luck
My System SpecsSystem Spec
20 Aug 2013   #5

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony

Thanks. :)

Yes, This ridiculous working hours for Indian Customer only (when attending domestic call & solving their problem), For rest of the world Indian call center connected for 24x7 for 365 days, No exception for any season.
My System SpecsSystem Spec

 Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed

Thread Tools

Similar help and support threads
Thread Forum
win 10/win7 update for 2 win7pro oem+ 2 win7home retail pc to update
Yes, I have my product keys for all 4 versions. 2 win7pro oem 64bit, Only 1 disk for pro, other I seem to have misplaced at the moment. + 2 win7home retail 1- 64bit, the other dell 32bit pc .recovery disks for the 2 home ver. with all the extra crap they cram into retail pc's. ...
Installation & Setup
Failed to update Aliyun, Inc. - Other hardware - Y Error code 800F020B
My computer have two (2) updates today. One is an update for Virus definition of Windows Defender I think. Then the other one is an optional update for Aliyun, Inc. - Other hardware - Y. I try downloading and installing updates, but the "Aliyun" one failed. I tried reinstalling and redownloading...
Windows Updates & Activation
Upgraded PC system crashed, Win7 reinstall failed, hardware stopped..
Hi i have 3 yrs old Pacard Bell IXTREME X6620 UK. Over year ago I upgraded power supply to Corsair GS600 and graphic card to ASUS GTX560TI DirectCUII Top. After upgrade I reinstalled (clean) system and all was in good working order. Last week my PC froze while browsing internet and the only thing...
Installation & Setup
Hardware update - Now "Windows not genuine" Can't activate
I Purchased Win 7 Ultimate some months ago as a download. It activated properly, and has been very stable. I replaced my processor three days ago without incident - no messages about activation. Now I am getting the black screen and "Windows is not genuine" message. I tried entering the product...
Windows Updates & Activation
vista + win7 retail discs to upgrade win7 RC to retail
can i somehow use my vista disc at some point to allow the win7 retail install to upgrade the win7 RC AND NOT HAVE TO REINSTALL MY PROGRAMS? i currently have vista 32 bit home premium. i have the install discs for it too. i want to create another partition and put win7 RC 64 bit on it (dual...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:14.
Twitter Facebook Google+