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Windows 7: Windows Update error 80073712

19 Aug 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - I'll get some specialist help for you....


My System SpecsSystem Spec
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19 Aug 2013   #22
gregrocker
Microsoft MVP

 

Establish a Clean Boot by unchecking everything in msconfig>Startup and >Services after ticking Hide all MS Services, then Reboot when prompted. Now try SFC /SCANNOW Command and Repair Install again.

If you burned a DVD with the new ISO then try writing to flash stick with Windows 7 USB-DVD Download Tool. If you know you have rescue boot ability with this installer you can also try running the extracted files' Setup from Windows.

If this is still the bloated HP Win7 preinstall then that's the worst possible install one can have, larded with bloatware and duplicate utlities that interfere with better versions built into WIn7. You're overdue for a perfect Clean Reinstall - Factory OEM Windows 7.

If this is already a Clean Reinstall you like and which hews closely enough to the model install in link above, a last resort might be to uninstall Windows 7 Service Pack 1 (SP1) and use the old Win7 ISO from Windows 7 Direct Download Links.
My System SpecsSystem Spec
19 Aug 2013   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks, Greg.
My System SpecsSystem Spec
.

19 Aug 2013   #24
razingkane

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Establish a Clean Boot by unchecking everything in msconfig>Startup and >Services after ticking Hide all MS Services, then Reboot when prompted. Now try SFC /SCANNOW Command and Repair Install again.

If you burned a DVD with the new ISO then try writing to flash stick with Windows 7 USB-DVD Download Tool. If you know you have rescue boot ability with this installer you can also try running the extracted files' Setup from Windows.

If this is still the bloated HP Win7 preinstall then that's the worst possible install one can have, larded with bloatware and duplicate utlities that interfere with better versions built into WIn7. You're overdue for a perfect Clean Reinstall - Factory OEM Windows 7.

If this is already a Clean Reinstall you like and which hews closely enough to the model install in link above, a last resort might be to uninstall Windows 7 Service Pack 1 (SP1) and use the old Win7 ISO from Windows 7 Direct Download Links.
Looks like I'm on my way to a clean install.

Step 1 Ran ECP sfc/ scannow resulted in Windows Resource Protection could not perform the requested operation.
Step 2 Made a flash stick using listed process, install fails at Gathering Files, Settings and Programs
Step 3 PC built with a MDSN version of Windows 7 Ultimate 64. No HP bloatware on PC
Step 4 Cannot uninstall SP1 using Control Panel/Programs and Features because View Installed Updates is completely empty. Tried using the SP1 removal using the command prompt wusa.exe /uninstall /kb:976932 but got a catastrophic failure message stating Installer encountered an error: 0x8000ffff
My System SpecsSystem Spec
19 Aug 2013   #25
gregrocker
Microsoft MVP

 

Let us know how it goes.

Make sure to follow Best Practices which are the same as compiled in Clean Reinstall - Factory OEM Windows 7 based on what works best with tens of thousands of installs we've helped with here.
My System SpecsSystem Spec
21 Aug 2013   #26
razingkane

Windows 7 Ultimate 64
 
 

I did a clean install of Windows 7 w/SP1 last night and all went well. Your Best Practice document was very helpful. Thank you Greg and Noel for your time and help with my Windows problem.
My System SpecsSystem Spec
21 Aug 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck with it!
My System SpecsSystem Spec
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