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Windows 7: Windows Update error 80073712

18 Aug 2013   #1
razingkane

Windows 7 Ultimate 64
 
 
Windows Update error 80073712

Windows 7 Ultimate 64 SP1
I’m getting Windows Update error 80073712
I ran the System Update Readiness Tool…did not fix the problem
I ran the Windows Update Diagnostic…did not fix the problem
I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
I ran sfc /scannow…I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
I ran System Restore going back as far as I could...did not fix the problem
I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I’ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

What do I do now?


My System SpecsSystem Spec
.
18 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

an interesting error in the CheckSUR report...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

According to the CBS log, you've had this problem for some time...
Code:
2013-06-05 08:11:37, Error                 CSI    00000005@2013/6/5:14:11:37.378 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-06-05 08:11:39, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

2013-07-01 15:09:08, Error                 CBS    Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error                 CSI    00000009@2013/8/18:15:30:03.524 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-08-18 09:30:03, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:31:29, Info                  CSI    0000000a No store version format found; DLL store format 0.0.0.6
2013-08-18 09:31:29, Error                 CSI    0000000b@2013/8/18:15:31:29.719 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
I need to do some research - but I suspect that a repair install is probably going to be the easiest fix.
My System SpecsSystem Spec
18 Aug 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - hunting around a bit, this may be a relatively simple fix - or an impossible one.

Please open an Elevated Command Prompt, and run the following commands

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 30002e0030002e0030002e003600


Note any error messages received, and post back
Reboot- then try another SFC /SCANNOW and see if that then runs properly.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

18 Aug 2013   #4
razingkane

Windows 7 Ultimate 64
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
The operation completed successfully.

C:\Users\Rick>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 300
02e0030002e0030002e003600
ERROR: Access is denied.

C:\Users\Rick>
My System SpecsSystem Spec
18 Aug 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have run that command in a normal User mode Command Prompt.

Please try again using an Elevated Command Prompt - see my instructions in post #3
My System SpecsSystem Spec
18 Aug 2013   #6
razingkane

Windows 7 Ultimate 64
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>SFC /SCANNOW

Beginning system scan. This process will take some time.


Windows Resource Protection could not perform the requested operation.

C:\Users\Rick>
My System SpecsSystem Spec
18 Aug 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - maybe it's not a User/Elevated problem after all - unless you have disabled UAC/LUA??

Interesting.

This could mean that this is not going to be fixable

Let's see if it's simply a case of bad permissions....

Please open an Elevated Command Prompt, and run the following commands
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REGEDIT

The Regedit window should open - please navigate to the
HKEY_LOCAL_MACHINE\COMPONENTS
Key
Right-click on it, and select Permissions.
You'll see a list of User names - please list them, and their ticked permissions
My System SpecsSystem Spec
18 Aug 2013   #8
razingkane

Windows 7 Ultimate 64
 
 

I followed your ECP instructions but it still brought up the wrong command prompt. Found a tutorial on this form on accessing the ECP which I did.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\System32>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion
/d 30002e0030002e0030002e003600
ERROR: Access is denied.

C:\Windows\System32>
My System SpecsSystem Spec
18 Aug 2013   #9
razingkane

Windows 7 Ultimate 64
 
 

I do have the UAC disabled. It is set to never notify me.
My System SpecsSystem Spec
18 Aug 2013   #10
razingkane

Windows 7 Ultimate 64
 
 

Opened ECP, entered command but the regedit window did not open. I ran regedit as adminsitrator from Start menu opened window and navigated to HKEY_LOCAL_MACHINE\COMPONENTS. When I right click on permissions I get an error message( see PermissionMessage1) when I click on Ok or cancel I get another error message (see PermissionMessage2).

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\System32>REGEDIT
My System SpecsSystem Spec
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