Windows Update error 80073712

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  1. Posts : 13
    Windows 7 Ultimate 64
       #1

    Windows Update error 80073712


    Windows 7 Ultimate 64 SP1
    I’m getting Windows Update error 80073712
    I ran the System Update Readiness Tool…did not fix the problem
    I ran the Windows Update Diagnostic…did not fix the problem
    I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
    I ran sfc /scannow…I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
    I ran System Restore going back as far as I could...did not fix the problem
    I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
    I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I’ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

    What do I do now?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    an interesting error in the CheckSUR report...
    Code:
    Checking Packages
    (f) CSI Unable to Query Store Version 0x00000002

    According to the CBS log, you've had this problem for some time...
    Code:
    2013-06-05 08:11:37, Error                 CSI    00000005@2013/6/5:14:11:37.378 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
    [gle=0x80004005]
    2013-06-05 08:11:39, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    
    2013-07-01 15:09:08, Error                 CBS    Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2013-08-18 09:30:03, Error                 CSI    00000009@2013/8/18:15:30:03.524 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
    [gle=0x80004005]
    2013-08-18 09:30:03, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2013-08-18 09:30:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2013-08-18 09:31:29, Info                  CSI    0000000a No store version format found; DLL store format 0.0.0.6
    2013-08-18 09:31:29, Error                 CSI    0000000b@2013/8/18:15:31:29.719 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
    [gle=0x80004005]
    I need to do some research - but I suspect that a repair install is probably going to be the easiest fix.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Hmmm - hunting around a bit, this may be a relatively simple fix - or an impossible one.

    Please open an Elevated Command Prompt, and run the following commands

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 30002e0030002e0030002e003600


    Note any error messages received, and post back
    Reboot- then try another SFC /SCANNOW and see if that then runs properly.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  4. Posts : 13
    Windows 7 Ultimate 64
    Thread Starter
       #4

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Rick>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    The operation completed successfully.

    C:\Users\Rick>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 300
    02e0030002e0030002e003600
    ERROR: Access is denied.

    C:\Users\Rick>
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    You appear to have run that command in a normal User mode Command Prompt.

    Please try again using an Elevated Command Prompt - see my instructions in post #3
      My Computer


  6. Posts : 13
    Windows 7 Ultimate 64
    Thread Starter
       #6

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Rick>SFC /SCANNOW

    Beginning system scan. This process will take some time.


    Windows Resource Protection could not perform the requested operation.

    C:\Users\Rick>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Hmm - maybe it's not a User/Elevated problem after all - unless you have disabled UAC/LUA??

    Interesting.

    This could mean that this is not going to be fixable

    Let's see if it's simply a case of bad permissions....

    Please open an Elevated Command Prompt, and run the following commands
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REGEDIT

    The Regedit window should open - please navigate to the
    HKEY_LOCAL_MACHINE\COMPONENTS
    Key
    Right-click on it, and select Permissions.
    You'll see a list of User names - please list them, and their ticked permissions
      My Computer


  8. Posts : 13
    Windows 7 Ultimate 64
    Thread Starter
       #8

    I followed your ECP instructions but it still brought up the wrong command prompt. Found a tutorial on this form on accessing the ECP which I did.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.

    C:\Windows\System32>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion
    /d 30002e0030002e0030002e003600
    ERROR: Access is denied.

    C:\Windows\System32>
      My Computer


  9. Posts : 13
    Windows 7 Ultimate 64
    Thread Starter
       #9

    I do have the UAC disabled. It is set to never notify me.
      My Computer


  10. Posts : 13
    Windows 7 Ultimate 64
    Thread Starter
       #10

    Opened ECP, entered command but the regedit window did not open. I ran regedit as adminsitrator from Start menu opened window and navigated to HKEY_LOCAL_MACHINE\COMPONENTS. When I right click on permissions I get an error message( see PermissionMessage1) when I click on Ok or cancel I get another error message (see PermissionMessage2).

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.

    C:\Windows\System32>REGEDIT
      My Computer


 
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