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Windows 7: Reinstalled Win 7 and now can't get to update site

21 Aug 2013   #1
Jackman33

Window 7 Home Premium
 
 
Reinstalled Win 7 and now can't get to update site

I know I have had this problem before and made note of it, but lost the note!!

Click Windows Update and error comes up: "The website encountered a problem and cannot display the page you are trying to view."

Appreciate any help!!


My System SpecsSystem Spec
.
21 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Check your time and date in the computer settings
Check your firewall.
What Security software are you using?
My System SpecsSystem Spec
21 Aug 2013   #3
Jackman33

Window 7 Home Premium
 
 

Time and date okay, no virus program and Windows firewall is active.............
My System SpecsSystem Spec
.

21 Aug 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

ok - in that case,

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

My System SpecsSystem Spec
21 Aug 2013   #5
Jackman33

Window 7 Home Premium
 
 

I just reinstalled the program again and things are working okay now.

Thanks for your help................
My System SpecsSystem Spec
22 Aug 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck with it!
My System SpecsSystem Spec
Reply

 Reinstalled Win 7 and now can't get to update site




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