Unable to do Windows Update.

Pantz · 26 Aug 2013

Hello Again, everything running in task manager is what i expect to be there.

thanks in advance.

andrew129260 · 26 Aug 2013

Just because you do not see anything you do not recognize in task manager, does not mean your clean. Malware can run without showing there.

I would run a full scan with maybe an online scanner tool (like eset), as well as your antivirus and malwarebytes again.

You might also want to look into running another hijack this log.

Asked Jacee to look at this thread to help make sure the system is fully clean

Jacee · 26 Aug 2013

Download AdWareCleaner AdwCleaner Download
or from here Téléchargements - Outils de Xplode - AdwCleaner
to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

After running the cleaner (and posting the results .txt log), I'll give you further instructions.

redfang337 · 26 Aug 2013

try running the registry cleaner from CCleaner (portable) from here, make sure to back up your registry when it asks.

Layback Bear · 26 Aug 2013

I recommend doing as Jacee has requested in post #23.

redfang337 · 26 Aug 2013

Layback Bear said:

I recommend doing as Jacee has requested in post #23.

i suggested that more for the lag of opening folders, it may help

derekimo · 26 Aug 2013

redfang337 said:

Layback Bear said:

I recommend doing as Jacee has requested in post #23.

i suggested that more for the lag of opening folders, it may help

Why don't we keep the thread on track and let the experts do their stuff.

redfang337 · 26 Aug 2013

He had already fixed the updating problem, then he posted this:

Pantz said:

Hello again, i have now been able to update my Windows 7 OS, but still having issues with my Folders

Pantz said:

Hello Again, after doing several hours of research i found out that i have Malware on my PC . after doing a System restore to a week ago , i was now able to access Microsoft web site, but i was still having some issues like, unable to move from tab to tab on my browser ( Firefox ), and when i click on a folder to open it, there was a significant delay in opening the folder.

i then ran malaware bytes which found the PUP.Optional.Tarma.A. plus some other malware.

The question is now is how do i remove all the instances ? any suggestions are welcomed.

Thanks in advance

So i decided to try and help out, cleaning out the reg after a restore, uninstalling programs, or doing a malware check can somethimes lead to improvements for small thhings like that in my experiance, I didn't mean to get in the way of anything, just a simple suggestion

Pantz · 27 Aug 2013

Hello Again, after removing all unwanted programs ( which i was not using ) using Revo uninstaller, and currently doing a ESET on line Scan, i have seen a bit of improvement, i am now re scanning running Malaware, ESET, Hijack , and adwcleaner,

adwcleaner found some stuff, i am not sure as what i should let Adwcleaner Remove. ( See Attachments )

Thanks in Advance.

philtec · 27 Aug 2013

I would recommend you getting rid of the"ask" toolbar. (AskPartnerNetwork)