Cannot Install IE10 From Windows Update

GM0N3Y44 · 25 Aug 2013

Hello there,

My computer was victim to some malware and that seems to be cleared up but I am now not able to install Internet Explorer 10 through windows update. I am receiving an error code of 9C59. Any help would be greatly appreciated. Attached is my CBS.zip

techtitan100 · 25 Aug 2013

I ran the Windows Troubleshooter and it fixed the problem for me, and then I was able to install IE10 without a problem, try running that

NoelDP · 26 Aug 2013

Although the SFC and CheckSUR logs are clear, there are errors in the background CBS.log file...

Code:

 2013-08-25 11:50:08, Info                  CSI    0000011d Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer, Version = 10.2.9200.16660, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\a09ab7a03c59a4b692f1a0abbc6de591e571a32cc21501bde74404465e14ac53.cat".

Line 73183: 2013-08-25 11:50:08, Error                 CSI    0000011e@2013/8/25:16:50:08.059 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 73185: 2013-08-25 11:50:12, Error                 CSI    0000011f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409106# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 73186: 2013-08-25 11:50:12, Error                 CSI    00000120 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409105# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 73187: 2013-08-25 11:50:12, Error                 CSI    00000121 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409104# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 73188: 2013-08-25 11:50:12, Error                 CSI    00000122 (F) CRYPT_E_NOT_FOUND #408856# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 73189: 2013-08-25 11:50:12, Error                 CSI    00000123 (F) CRYPT_E_NOT_FOUND #408333# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 73190: 2013-08-25 11:50:12, Error                 CSI    00000124 (F) CRYPT_E_NOT_FOUND #408332# 5589468 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 73192: 2013-08-25 11:50:12, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 73196: 2013-08-25 11:50:12, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 73215: 2013-08-25 11:50:18, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

I'll see if I can work up a fix for that.

NoelDP · 28 Aug 2013

It seems that this error is often caused by problems with the SoftwareDistribution folder...

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install any others.