New
#1
Update kb2859537 - cannot boot in normal or safe mode
Hello,
I recently had a problem with my computer, which I thought was a virus. After spending hours on this issue it came to my attention that it could be this infamous update. At this point I could access safe mode (which sometimes had some long hiccups), and was able to remove the update. Relieved that everything worked again, I left the computer running, to turn it off at some later point. While I was gone it must have reinstalled the update and after turning it back on a few days later I find that not only does the computer freeze when I boot normally, but that I can't even access safe mode. This being a big dilemma I contacted Microsoft where they told me that I need my recovery discs. This poses yet another problem as I'm currently in France and left those things at home in the US.
Is there any way to work around these discs? Or at least a way for Microsoft to give me a large compensation for my wasted time and money?
This whole business is quite aggravating and I hope someone can help me fix it once and for all!
Thanks,
TomanMT