Windows 7: Update to IE 10 Attempt Gives Error 9c59

ThrashZone · 09 Sep 2013

See what this link does,
http://windows.microsoft.com/en-GB/internet-explorer/download-ie

A Guy · 09 Sep 2013

Since Noel found no errors in the log, have you revisited the link I posted?

Internet Explorer 10 fails to install | The knack

A Guy

fc2357 · 09 Sep 2013

I already tried to download and run a standalone installation file. It failed as well. But I'll try your link anyway. Thanks.

fc2357 · 09 Sep 2013

"A Guy": I've looked at some of the material pertaining to required upgrades and they're all here. As for hardware, it shto ould be compliant. This is one of two Inspiron 1545s in my household; the other one upgraded routinely. I've just gotten my hands on this one after it's user upgraded to a Win 8 system. I know from reviewing Event Viewer and Windows Update logs that it's had past issues with NTFS and .NET Framework 4 updates, but they appear to hve been resolved. I was able to install and update the .NET Framework version 4.5 with no problem. One thing I'm tempted to try is to replace its existing antivirus (McAfee Enterprise) with something more benign. I've already tried disabling it, both through its own controls and through msconfig, to no avail.

A Guy · 09 Sep 2013

They have removal tools for consumer products. This is a manual method

https://kc.mcafee.com/corporate/inde...ent&id=KB52648

If you contact their support, they apparently have a tool for Enterprise. A Guy

fc2357 · 12 Sep 2013

Looking at A Guy's links made me locate and upload this log file related to IE10. Maybe the error messages it contains provide new information?

A Guy · 12 Sep 2013

The common error throughout is

ie 10 install error Neutral package installation failed (exit code = 0x00003701 (14081)).

Sometimes it did not download and they used extracted files, sometimes it did download, but always failed. Googling doesn't provide much help.

Something I see suggested is trying to install from a clean start, with security programs disabled

Troubleshoot Application Conflicts by Performing a Clean Startup

Also, you can download the offline installer so you don't rely on the internet while installing

Download Internet Explorer 10 - Microsoft Windows

Have we asked, you confirmed you have SP1 installed?

A Guy

fc2357 · 13 Sep 2013

Here is a list of what I have tried:

To answer A Guy's question, SP1 is installed.
I have downloaded and attempted to insttingall using the offline installer. I even did this from the command line using the command from the "knack" link from post #12.
I used msconfig to disable non-Microsoft services and registry items in HKLM\...\run.

I can only think of two other things to try: using msconfig's clean boot option instead of disabling things manually and extracting the standalone installer to somewhere other than \%windowsdir%\temp. For the latter, I believe I need to study dism.exe, of which I'd had no need before.