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Window update won't run, service is running, other issues
Lenovo T500 8GB, approximately 4 years old OEM Win 7 Pro (upgrade from original VISTA, purchased in the transitional window). It was running slow, so I did as much cleanup as I could but it didn't help much. In particular, I wanted to eliminate remnants of an hijack from a couple of years ago by conduit.com, sweetpacks, and keybar 32. I deleted a number of folders in the user/appdata area that had obvious references, then (maybe foolishly) cleaned out the same references from the registry, and finally used ccleaner to cleanup the registry.
I used Windows backup and restore to transfer an image to a larger and faster hard drive. The transfer appeared to go well and speed improved significantly, but now there are two obvious problems.
1) Outlook emails won't display graphics. Email displayed in browser shows what it should. I tried many so called solutions and none of that helped. A recent update loaded IE10 and I think that might be the culprit. This is not the subject of the post, but I don't know if it is related or not.
2) More importantly, but not nearly as annoying at the Outlook problem is that Windows Update is not functioning. Again, reading here and there, I tried a number of things without success. I followed the instructions here for Windows Update Posting.
a) When I try to run Windows Update, see attached GIF. The service is running and it tells me to start the service. I see this posted elsewhere so I know I'm not the only one.
b) SURT will not run. I have no results to show.
c) sfc /scannow was run, log attached. I don't understand why I can't open the log.
d) The CBS.zip is attached.
I'd like to make this work. If it is more work than its worth, I still have the original hard drive and it appears to be working fine, though I didn't test it after I allowed the IE10 update to install.
Thanks for looking.
Phil