Genuine Win 7, deactivated, can't reactivate, no phone activation

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  1. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #21

    nic said:
    Copied to desktop and could open - thanks!
    You're welcome. :)
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #22

    Nobody seems to have noticed that the Key in your report is the Default Key for Windows - which can never be activated.

    You need tto change the Key to a valid one, and then activate that.
      My Computer
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  4. gregrocker
    Posts : 50,642
       New #23

    Nic, check at Computer>Properties that you are now Activated after inserting the Product Key as instructed.
      My Computer
    Quote Quote

  6. nic
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #24

    Thanks all - it seems the saga is over. After putting in my code I then had a message on my desktop that it wasn't an original version. I ran MGADiag.exe again and that seemed to solve the problem.

    Gregrocker I checked the properties and it said it was activated + provided a product ID.
      My Computer
    Quote Quote

  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #25

    Please post a new MGADiag report so we can confirm everything is OK.
      My Computer
    Quote Quote

  8. nic
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #26

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7VYV4-7YX86-TDG4H
    Windows Product Key Hash: p8x05zMooCElMUxO9mjJRXhUtGs=
    Windows Product ID: 00359-OEM-8882324-33722
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDG4H</PKey><PID>00359-OEM-8882324-33722</PID><PIDType>3</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>820A3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-823-233722-02-1041-7601.0000-2762013
    Installation ID: 009126690394748291636715253701681206675865866005540295
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TDG4H
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 05-Oct-13 9:32:27 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 031909 APIC1517
    FACP 031909 FACP1517
    HPET 031909 OEMHPET
    MCFG 031909 OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB 031909 OEMB1517
    GSCI 031909 GMCHSCI
    AWMI 031909 OEMB1517
    SSDT DpgPmm CpuPm
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #27

    There is still a problem present.


    Close all openwindows.

    Open an ElevatedCommand Prompt window, and type the following command



    wusa /uninstall /kb:971033



    and hit the Enterkey

    Accept thewarnings/confirmations, and wait for it to complete



    copy and paste theoutput (if any) from the command prompt window to a reply here,

    Reboot



    reinstall the updatefrom http://support.microsoft.com/kb/971033

    Reboot



    run another MGADiagreport, and post it.
      My Computer
    Quote Quote

  11. nic
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #28

    How does this one look?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7VYV4-7YX86-TDG4H
    Windows Product Key Hash: p8x05zMooCElMUxO9mjJRXhUtGs=
    Windows Product ID: 00359-OEM-8882324-33722
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDG4H</PKey><PID>00359-OEM-8882324-33722</PID><PIDType>3</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>820A3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-823-233722-02-1041-7601.0000-2762013
    Installation ID: 009126690394748291636715253701681206675865866005540295
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TDG4H
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 05-Oct-13 11:55:27 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 031909 APIC1517
    FACP 031909 FACP1517
    HPET 031909 OEMHPET
    MCFG 031909 OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB 031909 OEMB1517
    GSCI 031909 GMCHSCI
    AWMI 031909 OEMB1517
    SSDT DpgPmm CpuPm
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #29

    You have a tampered service.
    Open an Elevated Command Prompt and run the following commands - post the results.

    SC QC SPPSVC
    NET START SPPSVC
    SC QUERYEX SPPSVC
      My Computer
    Quote Quote

  13. gregrocker
    Posts : 50,642
       New #30

    Did you use the Acer Win7 Upgrade kit DVD for the reinstall, or the latest official installer suggested from Clean Reinstall - Factory OEM Windows 7 ?

    What all did you install since then, exactly?
      My Computer
    Quote Quote

 
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