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Genuine Win 7, deactivated, can't reactivate, no phone activation
Hi all,
I have a problem I've been trying to solve and hope someone can help.
I purchased an Acer desktop which came with Vista but as it was around the time of changeover I got a free upgrade to Win7
I was living in Malaysia but left in July. Before I left I got the local computer shop to check and service the computer as it was much cheaper than where I was going to (Japan).
Shortly after arriving in Japan Win7 deactivated. I contacted MS and they say to contact Acer in Malaysia which I did.
They asked for serial numbers and the Win code on the computer. This is where trouble strikes - the code on the computer is for Vista. After about 3 weeks of going back and forth they finally provide a new 20 digit product ID. However this doesn't work so Acer tell me to use the phone registration. This option won't come up for me, even when trying to fiddle with it using slmgr.vbs, slui.exe and other methods.
I have contacted the computer repair shop too and they have basically brushed me off.
So I now turn to you all and hope you might be able to help me out please. Thanks!
Here is the code.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-74XYM-BH4JX-XM76F Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y= Windows Product ID: 00359-112-0000007-85936 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130801-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>829E3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs". Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Not Registered - 0x80070005 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 031909 APIC1517 FACP 031909 FACP1517 HPET 031909 OEMHPET MCFG 031909 OEMMCFG SLIC ACRSYS ACRPRDCT OEMB 031909 OEMB1517 GSCI 031909 GMCHSCI AWMI 031909 OEMB1517 SSDT DpgPmm CpuPm
Last edited by Dwarf; 02 Oct 2013 at 09:41.