Windows 7 Update fails to even find updates (error:

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  1. Dragonride
    Posts : 40
    Windows 7 Pro 32bit
       New #1

    Windows 7 Update fails to even find updates (error:


    I've only recently realised that my Windows 7 computer will not allow Windows Update to basically, run.

    The last time it successfully ran was late August and every attempt since fails with Error No: 80096001

    I cannot even run the SURT tool as requested by the Windows Update posting Instructions thread. Same error number in fact.



    I have run the sfcscan as directed, and the logs are attached.

    Once again, I look forward to some nice lady or gent offering help with thanks in advance.
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The SFC scan reports that it repaired a file -
    Code:
     Line 83190: 2013-10-02 17:08:56, Info                  CSI    000001da [SR] Repairing 1 components
 Line 83191: 2013-10-02 17:08:56, Info                  CSI    000001db [SR] Beginning Verify and Repair transaction
 Line 83194: 2013-10-02 17:08:57, Info                  CSI    000001dd [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
 Line 83203: 2013-10-02 17:08:57, Info                  CSI    000001df [SR] Repair complete
 Line 83204: 2013-10-02 17:08:57, Info                  CSI    000001e0 [SR] Committing transaction
 Line 83208: 2013-10-02 17:08:57, Info                  CSI    000001e4 [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
 Line 83209: 2013-10-02 17:08:57, Info                  CSI    000001e5 [SR] Repairing 1 components
 Line 83210: 2013-10-02 17:08:57, Info                  CSI    000001e6 [SR] Beginning Verify and Repair transaction
 Line 83213: 2013-10-02 17:08:58, Info                  CSI    000001e8 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
    However, I'm not convinced that the repair worked properly...

    Please run another SFC scan - if it claims that all is well, please attempt to run the CheckSUR/SURT tool again, and see what happens. - post the results.
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  4. Dragonride
    Posts : 40
    Windows 7 Pro 32bit
    Thread Starter
       New #3

    SFC reported no problems found, SURT again refused to run, same error pop up as before, System Level error while verifying trust.
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Hmmmm -

    Please downloadthe Farbar Service Scanner from



    http://www.bleepingcomputer.com/download/farbar-service-scanner/



    Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.



      My Computer
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  7. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #5

    How do I reset Windows Update components?

    If you've tried everything, your system may be compromised.
    The solution would be to reformat (full format) the disc and re-install the OS.
      My Computer
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  8. Dragonride
    Posts : 40
    Windows 7 Pro 32bit
    Thread Starter
       New #6

    FSS Log:

    Farbar Service Scanner Version: 13-09-2013
    Ran by David (administrator) on 04-10-2013 at 21:23:59
    Running from "C:\Users\David\Downloads"
    Microsoft Windows 7 Professional Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll
    [2013-07-10 10:57] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Let's try this - before you get into anything drastic....

    In Windows Explorer..

    Open WindowsExplorer (Computer)

    Navigate to the C:\Windows folder

    Find the System32 sub-folder and right-click on it

    select Properties



    Clear the 'blob'from the 'Read-only (Only applies to files infolder)' box by clicking on it until it's plain white.

    Click on Apply.



    Make sure thatthe radio button for 'Apply changes to thisfolder, subfolders and files' is set, and click OK.



    Accept theAdministrator prompt. After a couple of seconds, you'll be told there is anerror - click on the 'Ignore all' button.



    Wait for it tofinish - it could take a couple of minutes.



    OK out, and exitWindows Explorer.



    Reboot twice



    Post a newMGADiag report.....

    we need to see afull copy of the report produced by the MGADiag tool

    (download andsave to desktop - http://go.microsoft.com/fwlink/?linkid=52012)

    Once saved, run the tool.

    Click on theContinue button, which will produce the report.

    To copy the report to your response, click onthe Copy button in the tool (ignore any error messages at this point), and thenpaste (using either r-click/Paste, or Ctrl+V ) into your response.
      My Computer
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  11. Dragonride
    Posts : 40
    Windows 7 Pro 32bit
    Thread Starter
       New #8

    MGADiag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C126CE9C-9F29-4EEE-989C-B41831C202BA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130505-1534
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C126CE9C-9F29-4EEE-989C-B41831C202BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-392035571-2704842777-1394014257</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton X275</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100227000000.000000+000</Date></BIOS><HWID>DCCA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55098</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7600.0000-0142010
    Installation ID: 006572310144797041118271433776129092377394524893255820
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 05/10/2013 08:37:30

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS APIC0818
    FACP ACRSYS FACP0818
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB ACRSYS OEMB0818
    ASF! ACRSYS I865PASF
    AWMI ACRSYS OEMB0818
    SSDT DpgPmm CpuPm

      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Ah - That was what I was hoping for!


    This may simplybe caused by a bad set of Intel Rapid Storage Technology drivers -



    Installing theIntel Rapid Storage Drivers

    try downloadingand installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194



    (you want theiata_enu.exe download)



    Once complete,please reboot twice, then post another MGADiag report.

      My Computer
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  13. Dragonride
    Posts : 40
    Windows 7 Pro 32bit
    Thread Starter
       New #10

    Got the right file, ran it, but got the error message "This computer does not meet the minimum requirements for installing the software."
      My Computer
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