Cannot install Update for x64-based Systems (KB2853952)


  1. Posts : 26
    Windows 7 Home Premium
       #1

    Cannot install Update for x64-based Systems (KB2853952)


    I have tried over and over for days now and I cannot get this update to install. I recently had to disable the automatic update settings and install updates manually one at a time. This works most of the time, but sometimes I have to try to install an update several times before it finally installs.

    Where do I need to start looking and what suggestions does anyone have (short of a format & install), to find the reason why I'm suddenly having trouble with some updates? Other than this, my system seems to be running fine and I've had no other problems.

    I'm at a loss
      My Computer


  2. Posts : 4
    Windows 7 Professional x64
       #2

    Are you logged on to Windows as an Administrator?

    Have you tried downloading the update manually?
    http://support.microsoft.com/kb/2853952

    Is it possible that it has already been installed (check the installed updates), but Windows Update is incorrectly prompting this update again?
    Last edited by whitespace; 05 Oct 2013 at 11:10. Reason: Added more questions
      My Computer


  3. Posts : 26
    Windows 7 Home Premium
    Thread Starter
       #3

    This is what I find in the system event log:

    - EventData

    errorCode 0x80070490

    updateTitle Update for Windows 7 for x64-based Systems (KB2853952)

    updateGuid {D72AFBA3-193D-4374-B91D-6AF4DB6D0D45}

    updateRevisionNumber 200

    Looking through my update log this has been failing since 09/12 and has not been previously installed.

    I am installing and running the System Update readiness Tool right now. Once I've run it and have some results I'll post them here.
    Last edited by SmokingMan; 05 Oct 2013 at 12:06. Reason: New information to relate
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
      My Computer


  5. NoN
    Posts : 4,167
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       #5

    SmokingMan said:
    This is what I find in the system event log:

    - EventData

    errorCode 0x80070490

    updateTitle Update for Windows 7 for x64-based Systems (KB2853952)

    updateGuid {D72AFBA3-193D-4374-B91D-6AF4DB6D0D45}

    updateRevisionNumber 200

    Looking through my update log this has been failing since 09/12 and has not been previously installed.

    I am installing and running the System Update readiness Tool right now. Once I've run it and have some results I'll post them here.
    Searching for error code, lead me to: Error code 0x80070490 when you use Windows Update or Microsoft Update to install updates

    You might have to do a little repair first, of the Component-Based Servicing (CBS) manifest that might be corrupted with this tool:

    System Update Readiness Tool fixes Windows Update errors in Windows 7
      My Computer


 

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