Windows Update Menu doesn't display correctly

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  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    Windows Update Menu doesn't display correctly


    see attachment pls..

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {64611C25-5DE4-42D4-84E5-2EC6F2AF038F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64611C25-5DE4-42D4-84E5-2EC6F2AF038F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3087676146-3234138286-4161246840</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7752</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.1</Version><SMBIOSVersion major="2" minor="7"/><Date>20120921000000.000000+000</Date></BIOS><HWID>70163907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2672013
    Installation ID: 007824416363252022360905510471446041695461140393880222
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/8/2013 10:29:31 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:7:2013 05:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln30HMIWEsJuYFpCaPgUKl1GXMcucw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    SSDT Intel_ AoacTabl
    SSDT Intel_ AoacTabl
    SSDT Intel_ AoacTabl
    SSDT Intel_ AoacTabl
    SLIC ACRSYS ACRPRDCT
    Attachment 288794
    Last edited by Brink; 07 Oct 2013 at 22:36. Reason: code box
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #2

    The easiest thing is to try the MS Fixits in order. If the 1st one resolve the issue, then you don't need to run the 2nd one.

    [Run Now]: Automatically diagnose and repair Windows Update issues that Windows Update doesn’t work or fails because Windows Update is broken or disabled.


    [[Run Now]: Diagnose and fix Windows security settings for IE, Windows firewall, group policy, Registry, UAC; check Windows Update and antivirus software status.
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #3

    I just noticed that in your snapshot, there isn't anything showing in the left pane.

    Do other items show up correctly in Control Panel? It might not be Windows update.
      My Computer


  4. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #4

    anything else seems normal except for the windows update panel.
      My Computer


  5. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #5

    Ok thanks, did you run the any MS fixit?
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #6

    If the MS Fixit did not correct the issue, follow option two in this tutorial to check system file integerity:


    SFC /SCANNOW Command - System File Checker


    OPTION TWO

    To Run the SFC /SCANNOW Command in Windows 7
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    This is what I see that could cause the problem.

    SLIC ACRSYS ACRPRDCT

    Windows License Type: OEM SLP
    FPDT ALASKA A M I
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I



    From the OP's Specs.
    Motherboard MSI

    To the best of my knowledge MSI does not make a motherboard for ACER or ALASKA

    I would suggest this is a counterfeit installation of Windows 7 Ultimate.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The installation is counterfeit - as the Bear has already growled :)

    MSI may make boards for Acer - but they are always properly branded. This one is not, and is a retail board.

    (Alaska is an Intel Chipset spec, I think?)
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #9

    Thanks for your keen eys Layback and for your confirmation Noel.

    Renfort, you will have to obtain a legal version of Windows if you want members to help resolve issues on your machine.
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #10

    I'm sorry I didn't mean to growl
      My Computer


 
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