Another Win 7 Build 7601 Not Genuine issue


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    Another Win 7 Build 7601 Not Genuine issue


    Hello Folks!

    I thought I would try my hand here to fix an issue that I'm seeing (from a glance in the forum here) is rather common.

    I purchased my desktop, which happened to be refurbished and sold "open box", through Newegg back at the end of August. It of course, came with Windows 7 Home Premium already installed and I had no issues until I started getting the messages that Windows was not genuine and refused to activate, either on the key that was already listed, or on the key found on the COA sticker.

    So hopefully, this will help:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
    Windows Product ID: 00359-OEM-8992687-00118
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7F0CEF6D-C6F0-4CA1-A310-EF10E88C8BFD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F0CEF6D-C6F0-4CA1-A310-EF10E88C8BFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-938799810-2846022587-312112450</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CM1831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0903   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120406000000.000000+000</Date></BIOS><HWID>1EFF3F07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:21:2013 00:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAAADAAAAAwABAAEAln3OqUrwEDNU8uJrOJhA3E6GipvO7v1DIkkerGKcyGA=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			040612		APIC1504
      FACP			040612		FACP1504
      HPET			040612		OEMHPET 
      MCFG			040612		OEMMCFG 
      OEMB			040612		OEMB1504
      SSDT			A M I 		POWERNOW

    I appreciate any and all assistance that might come my way and hope I can correct this issue! : )
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Your System do not include what motherboard your desktop has.
    We will need that information. This will help you.

    By Brink:
    System Info - See Your System Specs
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    The problem isthat your system is unable to properly read the BIOS SLIC table that should bepresent in the system to be able to self-activate the OS.



    You need to change the Product Key to the oneon the COA sticker on the machine's case (or inside the batterycompartment), using the Change ProductKey link at the bottom of the System properties page.



    You may need toactivate by phone.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Layback - I wasn't sure if it was needed or not, I really don't know where to find that information, to be honest.

    Noel - I have tried using the product key on the COA sticker, as mentioned in my first post but unfortunately that does not work either. I have not tried activation by phone yet, so I might give it a go tomorrow morning, but if the product key on the sticker didn't work when I tried to activate through the usual means, who is to say that activation by phone will work you know?

    Sorry for the delayed response, I've just gotten off work.
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #5

    System Info - See Your System Specs

    Tick on the above line.

    This can all so be helpful.
    http://www.filehippo.com/download_speccy/

    All ways be watchful for any little add ons that might be in any download.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    When you say the Key on the sticer doesn't work - what error do you get?

    0xC004F050usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q



    Note that thefollowing characters cannot be used - AE I L N O S U Z 1 0 - so don't bother trying unless you like the noiseit makes :)
      My Computer


  7. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Layback - Got it, thanks for the tip! It's been updated :)

    Noel - I'll double check and make sure I entered it correctly but I did try it a couple times to be sure I had it right. All it tells me is that it's not a valid key. I'll try and just double, triple check I have the key correct, but I'm confident I did before.


    Update: Well I got down next to my case and clearly I must have had a digit or letter or something wrong the first four times I tried it. Seemed to work fine now. Got it activated.

    Appreciate the help guys!
    Last edited by FactoryKat; 09 Oct 2013 at 19:41. Reason: Got it working
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Could you post another log like you did before but after the proper activation?
    I would like to be able to compare logs so I can learn some things.
    It's not required by me it's just a request.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    ..it's also a good idea, just in case there's still some kind of problem :)
      My Computer


 

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