KB2847311 refusing to install

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  1. Posts : 10,485
    W7 Pro SP1 64bit

    Doh! My bad.

    My apologies to the OP.
      My Computer

  2. Posts : 19
    Windows 7 Home Premium 64bit.
    Thread Starter

    Security Update for Windows 7 for x64-based Systems (KB2847311)

    Installation date: ‎13/‎10/‎2013 21:09

    Installation status: Failed

    Error details: Code 800736B3

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    MS13-081: Description of the security update for kernel-mode drivers: October 8, 2013

    Help and Support:
    Microsoft Support
    Still the same. This was the only update from 8th Oct that didn't install

    Edit: I'm half-tempted to system restore to this date and see if it changes anything
      My Computer

  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

    OK - now we have to get dirty :)

    What AV is installed? What other security software is also installed?
    What other AV's have EVER been installed on this machine??
    Please try installing the updates again using a clean boot procedure...
    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
      My Computer

  4. Posts : 19
    Windows 7 Home Premium 64bit.
    Thread Starter

    My AV is MSE, with MalwareBytes trial as anti-Malware

    I used to have AVG, McAfee and Spybot S&D, but removed them under recommendations by this forum

    Still not installing after clean boot

    Should I re-enable the services now?
      My Computer

  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

    Yep - no point in keeping them switched off.

    When you uninstalled AVG and McAfee, did you also run their cleanup tools?

    If not, read on..

    Download the AVGRemover from here (there are a number of versions - you'll have to pick which one seems right! )


    Follow theinstructions for running it, and then reboot the machine (whether it asks forit or not, and whether the program rebooted already or not).

    Download theMcAfee removal tool from:


    Click Save, andsave the file to a folder on your computer.

    Navigate to thefolder where you saved the file.

    right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.

    when complete,reboot.

    then open an Elevated Command Prompt, and run the following command..


    Close the prompt, and reboot again - then try installing the update again - what happens now? does the error message change?
      My Computer

  6. Posts : 19
    Windows 7 Home Premium 64bit.
    Thread Starter

    I used the remove tools back when having BSOD problems

    Edit: command promt doesn't change anything

    Can't I just sit out this update?
      My Computer

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