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Windows 7: KB2847311 refusing to install

13 Oct 2013   #11

W7 Pro SP1 64bit

Doh! My bad.

My apologies to the OP.

My System SpecsSystem Spec
13 Oct 2013   #12

Windows 7 Home Premium 64bit.

Security Update for Windows 7 for x64-based Systems (KB2847311)

Installation date: ‎13/‎10/‎2013 21:09

Installation status: Failed

Error details: Code 800736B3

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
MS13-081: Description of the security update for kernel-mode drivers: October 8, 2013

Help and Support:
Microsoft Support
Still the same. This was the only update from 8th Oct that didn't install

Edit: I'm half-tempted to system restore to this date and see if it changes anything
My System SpecsSystem Spec
13 Oct 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

OK - now we have to get dirty :)

What AV is installed? What other security software is also installed?
What other AV's have EVER been installed on this machine??
Please try installing the updates again using a clean boot procedure...
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
My System SpecsSystem Spec

13 Oct 2013   #14

Windows 7 Home Premium 64bit.

My AV is MSE, with MalwareBytes trial as anti-Malware

I used to have AVG, McAfee and Spybot S&D, but removed them under recommendations by this forum

Still not installing after clean boot

Should I re-enable the services now?
My System SpecsSystem Spec
13 Oct 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Yep - no point in keeping them switched off.

When you uninstalled AVG and McAfee, did you also run their cleanup tools?

If not, read on..

Download the AVGRemover from here (there are a number of versions - you'll have to pick which one seems right! )

Follow theinstructions for running it, and then reboot the machine (whether it asks forit or not, and whether the program rebooted already or not).

Download theMcAfee removal tool from:

Click Save, andsave the file to a folder on your computer.

Navigate to thefolder where you saved the file.

right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete,reboot.

then open an Elevated Command Prompt, and run the following command..


Close the prompt, and reboot again - then try installing the update again - what happens now? does the error message change?
My System SpecsSystem Spec
13 Oct 2013   #16

Windows 7 Home Premium 64bit.

I used the remove tools back when having BSOD problems

Edit: command promt doesn't change anything

Can't I just sit out this update?
My System SpecsSystem Spec

 KB2847311 refusing to install

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