Windows 7: Can't update Service Pack 1, error 80092004

FissionMailed · 11 Oct 2013

Hi,
Last night I reinstalled win7 x64 on to my rig. I spent a good portion of the night installing the windows updates. I encountered a problem with Service Pack 1 though, KB976932.
The update would reach about 60% and freeze (and left for a good few hours). After it happened it was also impossible to stop the process without a shutdown. I tried numerous times to install the update, to no avail.
I spent most of the morning trying to solve it myself via google, running SURT (with issues), direct download, safe mode etc. but had no luck.
After many hours I decided to bite the bullet and just reinstall again.

Running in to the same issue this time around though. Unfortunately I do not have any of the logs from the 1st install, only the latest.

Error Code: 80092004

LOG

I've had to split my CBS folder in 2 (10mb) or it would not upload here.

Attachment 289282
Attachment 289285

Running in to problems when using SURT this time around again too, giving error: 0x8007000d data is invalid.

Any help would be great as I'm pulling hair here

AmericanPharaoh · 12 Oct 2013

Try this:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2013] from Official Microsoft Download Center

You can manually download SP1 here:

http://www.microsoft.com/en-us/downl...s.aspx?id=5842

Download, *save*, and install the Service Pack.

Disconnect from the Internet, turn off the antivirus program, & close all nonessential process in the task manager.

Which Browser are you using? Try using IE 10, if your not already doing so.

John

FissionMailed · 12 Oct 2013

Quote: Originally Posted by johnsmith45jock

Try this:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2013] from Official Microsoft Download Center

You can manually download SP1 here:

Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

Download, *save*, and install the Service Pack.

Disconnect from the Internet, turn off the antivirus program, & close all nonessential process in the task manager.

Which Browser are you using? Try using IE 10, if your not already doing so.

John

Already tried manually installing and have used SURT many times (getting error code when doing so) As mentioned in my original post.

Installs have both been fresh, so do not even have antivirus installed, so that is definitely not an issue.

EDIT: Just tried with IE10, whilst being offline, and still getting same errors.

AmericanPharaoh · 12 Oct 2013

Run the Microsoft Fix-It here: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

You must run it in Aggressive Mode.

I know that it doesn't list your error code, but I am saying that it is relevant in this particular case. Basically, it will perform several fixes, and one of them applies to your situation. It is just easier to run a neat, automated tool, rather than having to fix it manually.

Once you have run it, please re-start your computer, re-run Windows Update, and let me know whether that resolves your problem.

Thank you, and good luck!

John

FissionMailed · 12 Oct 2013

Quote: Originally Posted by johnsmith45jock

Run the Microsoft Fix-It here: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

You must run it in Aggressive Mode.

I know that it doesn't list your error code, but I am saying that it is relevant in this particular case. Basically, it will perform several fixes, and one of them applies to your situation. It is just easier to run a neat, automated tool, rather than having to fix it manually.

Once you have run it, please re-start your computer, re-run Windows Update, and let me know whether that resolves your problem.

Thank you, and good luck!

John

Going to make myself look a bit silly but, what do you mean by Aggressive Mode? No net connection, no anti-virus etc or is there a specific option to choose within the fix?

Appreciate the help :)

EDIT: nevermind, I see it's an option within the fix.

AmericanPharaoh · 13 Oct 2013

Sorry, I should of provided more detail in my instructions. My bad!

John

NoelDP · 13 Oct 2013

There are a number of file problems evident in the SFC scan.

Code:

 Line 6899: 2013-10-12 00:20:57, Info                  CSI    0000050f [SR] Repairing 6 components
 Line 6900: 2013-10-12 00:20:57, Info                  CSI    00000510 [SR] Beginning Verify and Repair transaction
 Line 6903: 2013-10-12 00:20:58, Info                  CSI    00000512 [SR] Cannot repair member file [l:26{13}]"CardGames.dll" of Microsoft-Windows-Shell-InboxGames-CardGames, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6906: 2013-10-12 00:20:59, Info                  CSI    00000514 [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6909: 2013-10-12 00:21:01, Info                  CSI    00000516 [SR] Cannot repair member file [l:38{19}]"NlsLexicons0002.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6912: 2013-10-12 00:21:02, Info                  CSI    00000518 [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6913: 2013-10-12 00:21:02, Info                  CSI    00000519 [SR] This component was referenced by [l:178{89}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_nv_lh"
 Line 6916: 2013-10-12 00:21:06, Info                  CSI    0000051b [SR] Cannot repair member file [l:38{19}]"NlsLexicons0002.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6917: 2013-10-12 00:21:06, Info                  CSI    0000051c [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
 Line 6922: 2013-10-12 00:21:09, Info                  CSI    0000051f [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:38{19}]"NlsLexicons0002.dll"; source file in store is also corrupted
 Line 6925: 2013-10-12 00:21:10, Info                  CSI    00000521 [SR] Cannot repair member file [l:26{13}]"CardGames.dll" of Microsoft-Windows-Shell-InboxGames-CardGames, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6926: 2013-10-12 00:21:10, Info                  CSI    00000522 [SR] This component was referenced by [l:182{91}]"Microsoft-Windows-Shell-InboxGames-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.CardGames"
 Line 6931: 2013-10-12 00:21:10, Info                  CSI    00000525 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:26{13}]"CardGames.dll"; source file in store is also corrupted
 Line 6942: 2013-10-12 00:21:10, Info                  CSI    00000527 [SR] Repair complete

There are also problems in the background CBS data -

Code:

POQ 85 ends.
2013-10-12 00:11:54, Info                  CSI    00000209 [SR] Verify complete
2013-10-12 00:11:54, Info                  CSI    0000020a [SR] Verifying 100 (0x0000000000000064) components
2013-10-12 00:11:54, Info                  CSI    0000020b [SR] Beginning Verify and Repair transaction
2013-10-12 00:11:57, Error                 CSI    0000020c@2013/10/11:23:11:57.588 (F) d:\win7sp1_gdr\base\wcp\identity\attribute_value_collection.cpp(263): Error STATUS_NO_MEMORY originated in function Windows::Identity::Rtl::Implementation::CAttributeValueCollection::UpdateAllAttributesVector expression: AllAttributes.Allocate(cTotalAttributes)
[gle=0x80004005]
2013-10-12 00:12:00, Error                 CSI    0000020d (F) STATUS_NO_MEMORY #4502444# from CFileInstaller::CommitChanges(...)[gle=0xd0000017]
2013-10-12 00:12:00, Error                 CSI    0000020e (F) STATUS_NO_MEMORY #4502443# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd0000017]
2013-10-12 00:12:58, Info                  CSI    0000020f [SR] Verifying 100 (0x0000000000000064) components
2013-10-12 00:12:58, Info                  CSI    00000210 [SR] Beginning Verify and Repair transaction

The actual failure of SP1 appears to be due to an Access Denied error.

I'll post a fix for the file errors a bit later (If I can persuade my connection to hold up long enough!)

FissionMailed · 13 Oct 2013

Quote: Originally Posted by johnsmith45jock

Sorry, I should of provided more detail in my instructions. My bad!

John

No worries.

However, I tried the fix you gave and I'm still getting the same issues. Tried manual install of SP1 again too and again, same error. Also gave SURT another run and that is still failing.

Quote: Originally Posted by NoelDP

There are a number of file problems evident in the SFC scan.

There are also problems in the background CBS data -

The actual failure of SP1 appears to be due to an Access Denied error.

I'll post a fix for the file errors a bit later (If I can persuade my connection to hold up long enough!)

I'll take your word for it, as I have absolutely no idea what those numbers mean

Any help would be great though matey, thanks.

NoelDP · 13 Oct 2013

I've uploaded a file - fmdaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print theseinstructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\fmdaa
hit the enter key - if you get a 'NotFound' error try
DIR D:\fmdaa
or
DIR E:\fmdaa

The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...

XCOPY<drive>:\fmdaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)andwhen the prompt returns, type
EXIT
and hit the Enter key to exit CommandPrompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, andpost a new link

FissionMailed · 13 Oct 2013

Quote: Originally Posted by NoelDP

Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, andpost a new link

Wasn't sure if you wanted the whole CBS folder or just the .txt, but here's the whole thing.

https://skydrive.live.com/?cid=E40AA...52F59FF0%21106